Nttlimited · Johannesburg, South AfricaPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive. Your day at NTT DATA The Associate Network Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Network Engineer (L1) focuses on first line support for standard and low complexity incidents and service requests. Key Roles and Responsibilities ● Identify problems and errors prior to or when they occur ● Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction ● Investigate first line incidents assigned and identify the root cause of incidents and problems ● Report and escalate issues to 3rd party vendors ● Fulfil approved requests following agreed procedures ● Provide telephonic or chat support to clients when required ● Follow the required handover procedures for shift changes to ensure service continuity ● Report and escalate incidents where necessary ● Ensure the efficient and comprehensive resolutions of incidents and requests ● Proactively identify opportunities for work optimisation ● Update existing knowledge articles or create new ones ● Identify opportunities for work optimisation including opportunities for automation of work, request fulfilment, incident resolution and other general process improvement opportunities. ● Engineer will be part of a shift roster where 24/7 coverage is needed this in tales working night shifts Knowledge, Skills and Attributes ● Demonstrate excellent attention to detail ● Demonstrate good written and verbal communication skills ● Ability to plan activities well in advance, and considers possible changing circumstances ● Ability to maintain a positive outlook at work ● Ability to work well in a pressurised environment ● Ability to work hard and put in longer hours when it is necessary ● Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting ● Ability to adapt to changing circumstances ● Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey Academic Qualifications ● Diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
How well this role fits your profile.
Worked at nttlimited? Share your experience