CQI Specialist

Benefits

Additional Information

Essential Duties & Responsibilities Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources. PSI disseminates information and resources through its volunteers, website, training, chapters, and annual conference. PSI board and staff are dedicated and passionate individuals committed to alleviating distress and improving outcomes for pregnant and postpartum families. PSI headquarters is in Portland, Oregon, but the position is entirely remote. PSI additionally operates the National Maternal Mental Health Hotline, a 24/7 hotline federally funded by the Health Resources and Services Administration (HRSA). The CQI Specialist supports the Hotline's continuous quality improvement function, contributing to the implementation, monitoring, and reporting of quality improvement activities across clinical, operational, and administrative functions. This is an entry-level quality improvement role designed for an emerging professional with a foundational understanding of QI principles who is eager to develop within a dynamic, mission-driven program environment. The CQI Specialist reports directly to the Manager, Data and Analysis. As a key personnel designee, this role carries meaningful responsibility and visibility, contributing directly to the Hotline's compliance with quality standards and its culture of continuous improvement. The annual base salary range for this position is $55,000 - $65,000 annually. Salary is commensurate with experience and qualifications within the posted range. How You Will Contribute As the CQI Specialist, you will perform the following and/or similar activities: Continuous Quality Improvement Administration (35%) Support the maintenance and ongoing implementation of the Hotline's Continuous Quality Improvement (CQI) Plan, ensuring activities are executed on schedule and documented thoroughly in alignment with HRSA requirements. Assist in coordinating and facilitating the weekly CQI meeting, data/evaluation meeting(s), and any additional meetings required to disseminate CQI updates and action items to the Hotline team. Track CQI cycle activities across planning, implementation, monitoring, and evaluation phases; flag delays or gaps to the Manager, Data and Analysis. Develop and disseminate surveys and other instruments to internal and external stakeholders to support quality assessment activities. Monitor program performance from a quality improvement perspective; assist in coordinating functional team members' CQI-related assignments in alignment with contract and stakeholder requirements. Quality Monitoring & Corrective Action Support (25%) Maintain detailed records on quality monitoring and metrics scores for all counselors, shift leads, teams, and functions; communicate scoring and performance status through regular, structured communications. Support the development and tracking of corrective action plans (CAPs), ensuring documentation of timelines, responsible parties, and outcomes. Assist in identifying performance gaps through quality monitoring data and collaborate with supervisors and team leads to develop targeted improvement strategies, administratively and programmatically. Assist the Hotline Services Manager and Manager of Data and Analysis in the weekly review of incident reports for quality and accuracy; identify patterns that may signal systemic quality issues requiring escalation. Compliance & Quality Reporting (20%) Contribute to CQI components of the Monthly Data Report, Quarterly Progress Report, Mid-Year Analysis Report, Annual Impact Report, and EOY Briefing, ensuring quality-related content is accurate and consistent with contract and project expectations. Maintain compliance documentation required for contract audits, stakeholder reviews, and regulatory reporting; ensure CQI records are organized and audit-ready at all times. Collaborate with the Manager, Data and Analysis, to incorporate program data: trends, performance metrics, quality metrics, and scores into quality improvement activities and reporting. Conduct weekly, monthly, and quarterly quality snapshots to be shared via email, Slack, and Salesforce with Hotline team members. Quality Culture & Learning (10%) Contribute to building a culture of continuous quality improvement across the Hotline by supporting QI initiatives and modeling quality-focused practices in daily work. Assist in developing and delivering training materials and resources for Hotline staff on quality scoring frameworks, improvement methodologies, and CQI expectations. Participate actively in professional development opportunities to build expertise in quality improvement methods, tools, and best practices. Hotline Communications & Collaboration (10%) Participate in all required Hotline meetings (Leadership

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