Staff Engineer, ServiceNow (HAM,ITAM,ITSM,ServiceNow)

Responsibilities

• Understanding functional requirements thoroughly and analyzing the clients needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.
• Bachelor's or master's degree in computer science, Information Technology, or a related field

Requirements

• Experience 5.5+ years
• Strong experience in ServiceNow Development specializing in APM, CSM Module and HRSD.
• Hands-on experience in ServiceNow integrations with third-party systems.
• Experience in either of other modules i.e. ITOM or GRC or HRSD and ITIL knowledge.
• Candidate should have ServiceNow SPM module certification.
• Demonstrated experience in implementing ServiceNow integrations with third-party platforms.
• Strong understanding of ITIL principles
• Ability to translate business requirements into technical solutions
• Develop and implement technical solutions and conduct component Integration Tests.
• Configure ServiceNow using scripting (UI Policies/Actions, Business Rules, Client Scripts, Jelly scripting, Angular JS)
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery detail.

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Company Intel

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