Associate Director - Resilience Manager (FTC)

About the role

Department: Security ______________ Company: Canary Wharf Management Limited ______________ Reporting to: Director - Security & Resilience ______________ JOB SUMMARY The post-holder is responsible for implementing and managing CWG's resilience programme to enhance the resilience of both the Canary Wharf Estate, ensuring it remains secure, accessible and able to recover quickly from disruption or incident, and Canary Wharf Group, ensuring the Company is protected from, prepared for, and able to withstand and adapt to disruptive incidents or events. This is a 14-month fixed-term contract to provide cover for the substantive post-holder, with a salary of up to £95,000. The role is primarily office-based, with one day per week working from home. MAIN RESPONSIBILITIES 1. Manage CWG's Resilience programme and set the Resilience strategy, identifying priorities and future work streams to address changing circumstances and evolving risks. 2. Formulate and embed resilience plans for Canary Wharf Group and the Canary Wharf Estate, managing and driving the following work streams: Business Continuity Maintain CWG's ISO 22301 certification and oversee internal audit programme to provide independent assurance that CWG's resilience programme is operating effectively against the standards set in ISO 22301. Regular review and update of the Business Impact Analysis programme and Business Continuity Plans. Prioritisation of the organisation's departments and critical activities to align with business objectives and ensure effective and efficient recovery from an incident. Manage a programme of engagement with CWG department heads in order to co-ordinate their contingency and resilience plans and raise awareness of business continuity/incident readiness amongst all CWG staff. Testing, as appropriate, of business continuity processes and manual workarounds. Management of CWG's Business Recovery Site and other contingency measures. Crisis Management Ownership and regular review of CWG's Crisis Management Plan and arrangements. Develop and run the annual Crisis Management exercise for senior executives. Ensure middle and senior management across the Group are prepared for unexpected disruptive events, and prepare for activation, if required. Incident Management Maintain Major Incident/Emergency plans and policies, which govern the Company's immediate response to threats and major incidents at Canary Wharf. Co-ordinate the activation and execution of the Business Continuity, Incident and Crisis Management plans in the event of a disruption/impact. Leadership and management of the Security and Resilience Department HQ during an incident on behalf of the Director and represent the Director to the senior executives if absent. 3. Exercising: Deliver an annual programme of exercises and tests with both internal and external incident management teams and stakeholders, including an annual 'estate-wide' crisis exercise with corporate tenants, and an annual exercise with retail tenants, to test incident response, communication and co-ordination. 4. Relationship Management: Manage a programme of engagement with the tenants in order to communicate and embed these plans as necessary and oversee the co-ordination and organisation of the Canary Wharf Resilience Forum. Manage relationships with external stakeholders including the Emergency Services and local government and other organisations as necessary. 5. Oversee a programme of horizon-scanning to identify potential future impacts to the Estate and inform/warn relevant internal and external stakeholders. 6. Develop and maintain refined understanding of risks to both Group and Estate and shape and lead the resilience programme in order to address those risks. 7. Lead departmental planning, policy and other work, as required by the Director. PERSON SPECIFICATION Demonstrable experience of leading resilience, business continuity and crisis management activity at a senior level in a corporate environment. Experience in business continuity, maintaining business continuity management systems and a strong comprehension of ISO 22301:2019. Experience in incident and crisis management, leading response teams at strategic, tactical and operational levels and managing incidents for an organisation. Experience in writing and delivering crisis exercises to all levels of the organisation including senior executives. CBCI or equivalent certification. Degree-level education (or equivalent relevant professional experience will be considered). Excellent communicator with strong presentational skills and the ability to offer prompt and accurate advice to senior management and tenants. Exceptional organisational skills and capable of working independently if necessary to formulate strategy, policy and procedures, and then deliver by implementing and embedding within the company. Innovative and proactive thinker with ability to constructively challenge existing practices. Adept at building relations