Collaborate with internal teams to optimize onboarding workflows and improve the customer experience.
Partner with Sales to ensure a smooth transition from sale to onboarding, including account assignment and escalation.
Engage with Technical Implementation and other teams to improve migration workflows and ways of working.
Ensure team readiness for product updates and evolving processes, partnering with Enablement and Product Marketing as needed.
Identify opportunities to improve processes, tools, and customer touchpoints, and drive implementation of those improvements.
Requirements
Track record of strong and consistent performance in current or previous roles.
Experience managing high-volume onboarding pipelines (35+ customers) with performance-based KPIs.
Strong operational mindset with experience in forecasting, pipeline management, and capacity planning.
Proven ability to drive accountability and process adherence within a team environment.
Strong analytical skills with the ability to identify trends and translate insights into action.
Excellent written and verbal communication skills, including experience presenting to stakeholders.
Outstanding organizational, scheduling, and time management skills.
High EQ and interpersonal skills with the ability to work across diverse stakeholders.
Demonstrated leadership capability; self-motivated, curious, and resilient.
Ability to lead teams through change and drive adoption of new processes.
Benefits
Purpose led company with a Values focused culture - Best Life, One Team, Growth MindsetTime Off - with our open PTO policy, we offer flexibility in how and when you take PTO!Days of Disconnect - once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteamParental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws!Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursementMonthly reimbursement for your preferred health schemeEAP - we get you help when you need it. Period.Premium Calm App - enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16And more!Health insurancePaid time offParental leave
Additional Information
Join ABC Fitness and become part of a culture that's as ambitious as it is authentic. Let's transform the future of fitness-together!
Our Values
Best Life
We believe great work begins with great people. That's why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work-because diverse perspectives drive innovation and meaningful impact.
Growth Mindset
We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights-personally and professionally.
One Team
From day one, you'll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.
INTRODUCTION:
As a key member of our global Onboarding team, you will support our colleagues and customers in the EMEA and APAC regions. You will be responsible for leading a team focused on onboarding new customers to Glofox within a key segment of our business.
The Team Lead will be a key resource for Onboarding Managers, supporting them with solution ideation and guidance on how to mitigate risks during onboarding.
The successful candidate will be an ambitious, customer-centric individual who can both inspire a team and lead by example, demonstrating key company values of #GrowthMindset, #OneTeam, and #BestLife.
Abcfinancial · Ireland