Job DescriptionCollections Supervisor (Account Solutions)Salary $80,817WHY YOU'LL LOVE IT HERE!There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive benefits package for all eligible employees:
Generous state-paid benefit allowance to help cover insurance premiums.
A wide choice of insurance plans with no pre-existing condition exclusions or limitations.
Flexible spending accounts for health care expenses and/or dependent care.
A Retirement Savings Plan with a generous match.
15 days of paid vacation and 15 days of sick leave for full-time employees the first year.
11 paid holidays a year.
Paid Maternity leave for eligible employees.
Employee discounts with a variety of companies and venders.
A Longevity Bonus for years of service.
JOB SUMMARY
DUTIES AND RESPONSIBILITIES
The functions performed by employees in this position may include the following:
Provide leadership and supervision to one or more Collections Division sections, ensuring operations align with agency goals, revenue recovery strategies, compliance enforcement requirements, and operational expectations.
Oversee daily collections and compliance operations by monitoring workloads, productivity, quality and performance metrics in order to meet division goals, service standards, and revenue recovery objectives.
May oversee specialized collection, compliance, enforcement, or operations functions within the Collections Division, which may include: Administrative Hearing processes for Oklahoma business that are out of compliance with tax obligations.
Professional License & State Employee Compliance programs to ensure compliance with applicable Oklahoma tax laws.
Administrative wage garnishment processes and enforcement activities.
Oversight and monitoring of Outside Collection Agencies (OCAs), including: Monitoring daily activity and vendor performance to ensure compliance with contractual obligations, agency expectations, and operations standards.
Preparing monthly apportionment, reconciliation, and invoicing reports related to OCA activity.
Participating in procurement activities, including development and review of Requests for Proposals (RFPs), bids, contracts, and related vendor documentation.
Develop and promote a culture of continuous improvement through process evaluation, workflow analysis, and implementation of operational and system enhancements.
Lead, coach, and develop employees through mentoring, performance management, accountability, and ongoing support while fostering a collaborative, customer-focused, and continuously improving team environment.
Provide guidance and support to staff on complex taxpayer accounts, escalated collection matters, compliance issues, and difficult customer interactions.
Administer applicable laws, regulations, policies, procedures, financial controls, and revenue recovery and enforcement practices.
Conduct quality assurance reviews, evaluates operations trends and performance metrics, and identifies opportunities to improve efficiency, consistency, and overall effectiveness.
Develop, update, and maintain procedures,
Health insurance
Vision insurance
Paid time off
Flexible schedule
Performance bonus
Additional Information
Job Posting Title
Collections Supervisor (Account Solutions)
Agency
695 OKLAHOMA TAX COMMISSION
Supervisory Organization
Collection Services-
Job Posting End Date
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full time
Job Type
Regular
Okgov · Oklahoma County