Senior Payroll Analyst, Systems & Operations

Benefits

Additional Information

You desire impactful work. You're RGA ready RGA is a purpose-driven organization working to solve today's challenges through innovation and collaboration. A Fortune 200 Company and listed among its World's Most Admired Companies , we're the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. The Payroll Analyst is responsible for supporting accurate, timely, and compliant payroll processing for a multi-state employee population. This role partners closely with HR, Finance, Benefits, and IT to ensure payroll data integrity across Workday HCM and ADP , supports payroll technology enhancements , resolves payroll-related issues, and contributes to process improvements and controls that ensure operational excellence and regulatory compliance. This role primarily focuses on US payroll operations but will serve as the backup for Canada payroll operations. PRINCIPAL DUTIES AND RESPONSIBILITIES-ESSENTIAL FUNCTIONS Payroll Processing & Operations Execute end-to-end payroll activities in ADP , including payroll calculations, audit validation, off-cycle payments, and adjustments (retro pay, bonuses, corrections, non-qualified deferred compensation, severance, lifestyle spending accounts, etc.). Review and reconcile payroll inputs from Workday HCM (e.g., hires, terminations, job changes, compensation changes, time/absence inputs where applicable) to ensure accurate payroll results. Audit payroll registers and pre/post-payroll reports; identify variances, research root cause, and implement corrective actions. Partner with HR and managers to ensure timely submission of payroll-related actions and to resolve data issues that impact pay. Support year-end processing, including W-2 validations, taxable benefit processing, and coordination of payroll calendars and deadlines. Payroll Technology & Systems Monitor and validate inbound/outbound integrations between Workday and ADP (e.g., worker demographic and job/comp changes, deductions, one-time payments, etc. ). Support testing for Workday/ADP changes, including regression testing, parallel payroll activities, and validation of configuration updates. Partner with HR Systems and HR IT teams to design, test, and deploy system enhancements, updates, and configuration changes. Develop and maintain integration control reports and exception reporting to proactively detect data inconsistencies. Identify and implement automation opportunities (e.g., reducing manual uploads, improving audit reporting, leveraging Workday reporting tools). Create and maintain detailed system documentation, data flow diagrams, and SOPs for payroll technology processes. Compliance, Controls & Audit Support Ensure payroll processes comply with federal, state, and local wage and hour requirements, tax withholding, and reporting obligations. Support internal/external audits by providing documentation, reconciliation support, and evidence of payroll controls. Assist in managing payroll-related compliance items such as garnishments, tax notices, and agency inquiries. Customer Service & Issue Resolution Respond to employee payroll inquiries through ticketing/case management tools and maintain service-level expectations. Research and resolve pay issues (under/overpayments, missed deductions, tax discrepancies), communicating clearly with stakeholders. Provide guidance on payroll policies and procedures, escalating complex issues appropriately. Continuous Improvement Identify opportunities to streamline payroll processes, reduce errors, and improve cycle times (standard work, checklists, controls, automation). Update and maintain payroll documentation, SOPs, and knowledge base articles to support consistent execution and cross-training. Participate in payroll projects such as system enhancements, new earnings/deduction implementations, and vendor updates. JOB QUALIFICATIONS Required : Bachelor's degree or equivalent experience with 5 + y ear's payroll processin g experience within a web-based system Certified Payroll Professional Experience with multi-State payroll processing Strong reconciliation skills and comfort working with large datasets Intermediate proficiency in Excel (e.g., pivot tables, XLOOKUP/VLOOKUP, SUMIFS, data validation; Power Query is a plus) Ability to use AI to enhance processes and compliance Strong knowledge of FLSA Wage and Hour Law Ability to maintain, organize and synthesize sensitive and highly confidential data Strong attention to detail with an ability to produce error-free work Ability to be flexible when needed, take initiative, and demonstrate accountability Ability to test new and/or existing payroll processes and procedures when system and business requirements change Ability to work well within a team environment and actively contribute to department and cross-func