Own the Planning sessions review and account plan for each client within the portfolio
Build relationships for success and retention portfolio focus
Lead client retention by developing strategic business growth plans guided by new opportunities in the client's vertical market, and supplier and industry trends.
Create strategies and execute tactics to align with GBT business strategy and meet P&L goals (i.e. expansion, cross-selling, retention, profitability improvement, Technology solutions)
Design and deliver strategies to deliver on travel program spend, technology roadmap, and commercial contract negotiation
Develop a deep understanding of the client's business needs, including reviewing company news, and proactively recommend adjustments for the business account plan
Use the Value Proposition to create interest for key contacts, open the door to new relationships within the organization, and continually reposition value with ongoing contacts.
Interpret T&E compliance and leakage reports, share with clients, and work with them to develop a compliance plan
Implement new business, including coordination with Travel Partner Network (TPN) offices
Lead client onboarding, product implementation, maintenance and training
Requirements
Proven experience in Client Management and business development
Travel industry knowledge
Expert problem solver
Spanish & English excellent written and verbal communication skills, including negotiation
Financial foresight
Strong time management, organization, and prioritization skills
Collaborative approach; able to work well with global teams
Skills in Salesforce and Microsoft Office suite
Experience using the Challenger model
Location
Mexico City, Mexico
Click here to learn more about the benefits we offer in Mexico.
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Benefits
Health insuranceFlexible scheduleParental leave
Additional Information
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
In this role, you'll lead communications and strategy with both clients and partners. You will build and manage relationships with accounts and customers and drive alignment around the client's business, account strategies, and objectives.
Travelhrportal · Mexico City, Mexico