Additional Information
Location
Village Green - 50 Alexander Street
Business
We know that a "one-size-fits-all" approach doesn't work when it comes to residential living. That's why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.
If you're ready to be a part of our team, we encourage you to apply.
Job Description
Position Summary
Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions.
As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents.
You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application.
Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.
Essential Job Function
1. Customer Service (30%)
Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
Guide prospects through the leasing experience to make renting easy
Serve as the liaison through the application, leasing screening, and move-in process, including all related paperwork
Fully dedicated to prospects through answering calls, emails, chats, and texts
Encourage prospects to apply
Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends
2. Sales (40%)
Communicate detailed information regarding communities and apartments to prospects
Generate interest in the community by conducting informative and personalized tours that result in new leases
Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
Employ effective selling techniques to close the sale
Work collaboratively with the onsite team to exceed occupancy goals and objectives
Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
Maintain awareness of current rental rates and promotions of competitive properties
Project a favorable image of the community at all times to achieve property objectives and public recognition
Schedule tours and show apartments
3. Leasing Administration (30%)
Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move-in procedures in accordance with established policies and procedures
Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM)
Complete assigned CRM tasks within the appropriate time frame
Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move-in process
Inspect apartments prior to resident move-in to ensure move-in ready condition and schedule any outstanding items with the maintenance team
Master the leasing process in its entirety, from post-tour follow-up emails and prompt prospect calls to closing all tasks in the CRM
Education
High school diploma/GED required
Associate degree in Customer Service/Hospitality preferred
Work Experience
1-2 Years of sales and customer service experience including reaching sales goals in a fast-paced environment (e.g., property management, hospitality, retail, or restaurant) required
1-2 Years of previous leasing experience within the multifamily property management industry preferred
Licenses & Certifications
Valid driver's license depending on property required
Brookfield · Toronto, On, Canada