Partner with the respective Territory Manager on sales strategies to maximize revenue with assigned and prospective accounts.
Answers incoming calls from assigned accounts to take sales orders and/or handle customer service issues.
Initiates proactive calls to established accounts in order to grow sales revenue and develop customer loyalty.
Assist accounts in the research and purchase of items that are both stocked and non-stocked by Animal Health and manufacturer partners.
Deliver excellent customer service by communicating with purchasers and utilizing reference materials, as needed, to follow through with accounts.
Assist accounts with questions or concerns while maintaining a professional and friendly attitude.
Assist accounts with the return of incorrect or damaged merchandise within the guidelines established by Animal Health and the manufacturers we represent.
Attend weekly sales meetings to keep informed on new products, changes within the industry, and changes within Animal Health.
Process orders for assigned territory
Monitor backorder status for accounts.
May gather information regarding assigned territory or accounts and share any necessary information with TM partner
Contact accounts to gather information, offer appropriate specials and programs, and communicate industry information, which might affect or benefit the account and the Company.
-Support general queue sales calls.
Travel requirements are minimal.
Education:
Associate's degree in Veterinary Technology or bachelor's degree in an animal health field or equivalent agricultural degree is preferred.
1 year experience working in a veterinary clinic or 2 or more years of progressively responsible experience in an animal health call center environment is preferred.
Skills and Knowledge:
Know the Product: Displays knowledge and proficiency in explaining, selling, and administering products; refers customers to appropriate resources within the organization.
Customer Service: Is customer oriented, sensitive, and responsive to customer needs and priorities; establishes effective working relationships with customers and gains their respect and loyalty; identifies and takes appropriate action on customer needs.
Sense of Urgency: Demonstrates the ability to respond quickly to changes in day-to-day operation as it relates to department priorities.
Self-Motivated: Develops work objectives and action plans for self; establishes realistic priorities, personal checkpoints and performance indicators; develops an effective strategy for reporting progress and ensuring accomplishment of goals.
Work Commitment: Pursues commitments and action plans until the desired objective is achieved or is no longer reasonably attainable; strives to achieve organizational and individual performance goals; willingly expends extra effort when necessary to get the job done.
What Cencora offers
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information,
Benefits
Health insuranceDental insuranceVision insuranceEquity / stock optionsParental leave
Additional Information
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.
Summary of Role:
Shift Details: 8am-5pm EDT or 7am-4pm CDT
Pay Details: $20/hr-$24/hr (DOE)
Myhrabc · Remote