Client Service Quality Supervisor (Manheim)

About the role

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees

Responsibilities

• Manage Relationships: Handle both internal and external account relationships with finesse.
• Communicate Effectively: Ensure all client requirements and performance metrics are clear, met, and aligned across the team.
• Empower Your Team: Coach, develop, and create a cohesive team environment.
• Champion Our Model: Lead our LDM operating model and ensure team engagement and objectives are achieved.
• Set Success Criteria: Establish and deliver criteria for achieving business goals and objectives.
• Track Performance: Document and analyze key performance indicators, goals, and profitability.
• Develop Staff: Assist in recruiting, training, and developing staff, providing educational opportunities, and conducting performance appraisals.
• Ensure Compliance: Maintain adherence to all company policies and procedures.
• Resolve Issues: Work directly with in-person and remote team members to meet expectations and resolve service issues.
• And More: Perform other duties as assigned.
• Why You'll Love It Here:
• Impactful Work: Make a difference by leading a team that drives client satisfaction and business success.
• Growth Opportunities: Develop your skills and career with ongoing training and educational opportunities.
• Supportive Environment: Join a team that values collaboration, communication, and continuous improvement.
• Flexibility: Work with both in-person and remote team members, ensuring a dynamic and adaptable work environment.
• Required Qualifications, Experience, and Skills:
• Minimum
• High School Diploma/GED and 5 years' experience in a related field of auction operations, vehicle inspections or vehicle cosmetic repairs; or BA/BS and 3 years' experience; or MS and 1 year experience; or Ph D and up to 1 year experience.
• Proven change leader
• Servant leader with proven ability to develop high performing teams
• Demonstrated ability to operate effectively in highly matrixed environments.
• Demonstrated track record of assessing, developing, and empowering talent
• Demonstrated track record of business analytics insights and cost management.
• Strong negotiation skills and the ability to influence others
• Are you ready to take the next step in your career? Apply now and become a key player in our success story!
• Drug Testing

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Supervisor, Client Service Quality Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Cox Automotive? Share your experience