University Guest House Reservations and Guest Services Coordinator

Benefits

Additional Information

Why Work at BYU As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life." Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth-all situated within a beautiful and historic campus-make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. University Guest House Reservations and Guest Services Coordinator The Reservations & Guest Services Coordinator supports the daily operations of a 5-room boutique hotel by managing reservations, guest communications, internal coordination, and administrative documentation. This role serves as a primary point of contact for guests before, during, and after their stay, ensuring a smooth, personalized experience. In addition to reservations and guest follow-up, the coordinator is responsible for billing, documentation, and basic reporting. Note: This is a part-time position (28 hours per week). What you'll do in this position: - Book and manage all guest reservations using phone, email, and online booking platforms - Send reservation confirmations, pre-arrival instructions, and follow-up communications to guests - Respond promptly and professionally to guest inquiries, changes, and cancellations - Communicate reservation details, schedules, and guest needs with department hosts and service teams - Coordinate with hosting or food service staff to ensure breakfast service - Prepare and process guest billing documentation, including room charges and applicable fees - Maintain organized financial records related to reservations and guest stays - Assist guests with billing questions and resolve discrepancies as needed - Compile and maintain basic daily and weekly reports related to occupancy, reservations, and revenue - Support management with documentation, summaries, and tracking data as requested - Assist in managing a 4-person student staff - Uphold hotel service standards, policies, and procedures - Contribute to a welcoming, professional, and detail-oriented guest experience - Perform other related duties as assigned to support hotel operations - Assist in Christmas decorating each year What qualifies you for this role: Required - A firm commitment to the mission of BYU - Minimum of two years of experience in a high-level customer service role within the airline, hotel, hospitality, or recreation management industry - Proficiency in Microsoft Excel and Word, with the ability to quickly learn additional software programs Preferred - Undergraduate degree in hospitality or recreation management - 2 years of hotel management experience - 3-5 years of high-level customer service experience What we offer in return: This position comes with fantastic benefits, including: - 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans) - Employee assistance program, available to the employee and all members of their household - May be eligible for tuition benefits after two years - Access to the library - Free on-campus parking - Free UTA passes for employees, spouses, and qualified dependents - Discounts at the BYU Store and for many events at BYU Pay Grade: 48 Typical Starting Pay: $20.50 - $26.50 The actual compensation offered will take into consideration internal equity and may vary based on the candidate's job-related experience, knowledge, skills, and other relevant factors. Candidates with very significant work-related experience may receive an offer higher than the posted typical range. **If the job doesn't have a post-end date, the job could close at any time on any day** Required Documents: All Staff positions require a resume. Refer to the Job Posting for any additional required documents. Members of The Church of Jesus Christ of Latter-day Saints must hold and be worthy to hold a current temple recommend. Brigham Young University is an equal opportunity employer, including disability and protected veteran status. Brigham Young University (BYU) is widely recognized not just for its world-class education, but for its deep commitment to inspired religious values. Gathered together in a Christ-centered atmosphere, BYU employees are a vital part of a community of belonging, where we value the experiences, perspectives, and talents of each individual. If you share in our devotion to faith and to excellence, we have a place for you here at