Customer Service Consultant

About the role

VitalCALL is Australia's original provider of 24/7 personal emergency response alarms, helping keep people safe every day. Backed by Chubb and powered by API Group, global leaders in fire safety and security, you'll join an organisation with over 200 years of experience protecting people, property, and communities worldwide. At VitalCALL , everything we do is centered around helping people feel safe and supported. In this role, you'll deliver caring, professional service built on empathy, respect, and genuine human connection. You'll be joining a global organisation where your work truly matters, making a real and measurable difference to individuals, families, and the wider community every day. Reporting to the National Service and Quality Manager, this role focuses on welcoming new customers, following up on emergency calls to ensure customer safety and satisfaction, and managing the return of VitalCALL units. The position plays a key role in maintaining customer trust, safety, and service quality. This role will be based in either our Salisbury office , with plans to relocate to our new, purpose built Logan facility in mid 2026 or the Rydalmere office located in South Street .