Foster a culture of accountability, collaboration, and continuous improvement within the team.
Oversee daily domestic LTL, FTL, and parcel carrier operations, including issue resolution, refusals, damages, and rescheduling.
Demonstrated knowledge of domestic LTL, FTL, and parcel shipping, including carrier management and rate negotiation
Own relationships with key carrier partners including UPS and contracted freight carriers; identify opportunities to test and onboard alternative carriers for cost efficiency and operational effectiveness.
Identify and implement automation opportunities to reduce manual communication volume.
Monitor carrier performance metrics and escalate or remediate underperforming partners.
Drive the documentation and standardization of logistics processes and standard operating procedures across 3PL and transportation partners.
Ensure all shipping requirements for major accounts are documented, communicated and enforced with partners.
Proactively track account-driven changes and update SOPs accordingly to minimize chargebacks and compliance penalties.
Support import/export operations as a secondary point of contact.
Requirements
7-10 years experience in logistics, supply chain, or transportation operations
Demonstrated knowledge of domestic LTL, FTL, and parcel shipping, including carrier management and rate negotiation
Proven people management experience with a track record of driving accountability
Strong analytical skills, ability to interpret data and translate findings into clear recommendations
Experience developing or enforcing SOPs and operational documentation
Proficiency in ERP and/or WMS systems
Well versed in Microsoft Office Suite applications with advanced Excel skills
Experience working with 3PL warehouse partners and national retail accounts
Familiarity with Amazon Vendor/Seller compliance requirements
Strong written and verbal communication skills
Cost-conscious and data-driven decision making
Adaptability and comfort working in a department undergoing transformation
High attention to detail and follow-through
Benefits
Comprehensive health, dental and vision insuranceWellness discounts on medical premiums100% covered life and long-term disability insurance401k with company matchPTO + holidaysDiscounted gym membershipGenerous Employee Purchase ProgramWellness and volunteer programsMiele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/VHealth insuranceDental insuranceVision insurance401(k)Paid time offPerformance bonus
Additional Information
The Logistics & Transportation Manager serves as the operational right hand to the Head of Operational Logistics operating across US and Mexico. The role provides direct management support to the transportation and logistics team while driving cost saving initiatives, process optimization, and cross-functional alignment. The ideal candidates brings a strong foundation in domestic transportation combined with a process-oriented mindset and the leadership maturity to build team culture, enforce accountability and own results.
Miele · Princeton