We are looking for an organised and proactive Planner to join our Major Works team. You will play an important role in ensuring planned works are scheduled efficiently, work is allocated to operatives and subcontractors, and programmes are delivered on time and to a high standard.
Acting as a key point of contact between residents, operatives, subcontractors and internal colleagues, you will help support the smooth delivery of major works schemes while maintaining a customer-focused and well ‑ coordinated service.
Responsibilities
Plan and schedule major works activities to ensure efficient use of operatives, subcontractors and resources
Use the MCM system to manage programmes, update job statuses and monitor progress across works
Track programme milestones, overdue tasks and support the team in meeting performance targets and KPIs
Coordinate operatives and subcontractors to ensure works are delivered on time and materials are available
Communicate effectively with residents to provide updates, programme information and manage expectations
Support the Major Works team by identifying and escalating operational or programme risks where required
Monitor workloads and assist with planning cover for absences and holidays
Allocate work to subcontractors and raise material orders in line with procurement procedures
Ensure accurate use of IT systems, including PDAs and subcontractor portals
Maintain clear and accurate records across all systems
Deliver a professional, courteous and customer ‑ focused service at all times
Adhere to health and safety requirements and company policies
Work collaboratively with colleagues to ensure programme and service delivery standards are met
Support company procedures, maintain company assets and provide cover for other planners when required
Attend meetings and training sessions as required
Role Criteria:
Experience working in a planning, scheduling or coordination role ideally within major works, repairs and maintenance, or a similar environment
GCSE (or equivalent) in English and Maths
Experience working in a fast ‑ paced, customer ‑ focused environment
Good IT skills with the ability to use job management, scheduling and appointment systems
Strong time management and organisational skills, with good attention to detail
Clear and confident communication skills, both written and verbal
A customer ‑ focused approach with the ability to manage queries and challenging situations professionally
An understanding of planned works, repairs and maintenance processes
Experience planning and scheduling multi ‑ trade works using an ICT appointment or job management system
Benefits
25 days annual leave plus bank holidaysLeading pension schemeAnnual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitmentStaff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much moreFamily friendly policiesAll our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.Candidates should be aware that all our roles are subject to relevant Background, Identity & Security checks before commencement of employment.Apply below or to discuss your application further; contact:Francesca Swan (francesca.swan@mearsgroup.co.uk) If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.Health insurance
Additional Information
Annual salary: up to £30,458.75
Planner
Location: Tonbridge
Full time / Permanent
Salary: £ 30,458.75
Hours: 42.5 hours Monday - Friday
MPS has been looking after residents' homes for over 25 years. As part of the Mears Group, we focus on estate management and property maintenance, delivering tailored solutions that support people and communities.
We provide a wide range of services; including responsive repairs, planned works, and cyclical maintenance to over 100 local authorities and housing providers across the UK. One of our key partners is Orbit, a major housing provider in the Midlands, East Anglia, and the South East, managing over 45,000 homes.
Together, MPS and Orbit ensure residents receive timely, high-quality repairs and maintenance, with a strong emphasis on customer care, safety, and long-term value.
Mearsgroup · Norwich - Weston Road