Retail Officer

Benefits

Additional Information

Role type: Full Time, Continuing Department : Advancement, Communications & Marketing Salary: UOM 3 - $69,554 - $76,795 p.a. plus 17% super Flagship university merchandise store, combine sales, visual merchandising and online fulfilment and grow retail skills in a supportive campus setting Join our flagship campus store team and help deliver outstanding retail experiences for students, staff, and visitors. Investing in you - 17% superannuation, benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities. The University of Melbourne We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website. Your next career opportunity In this role, you will provide engaging customer service in our flagship merchandise shop and online channels. You will maximise sales, maintain high visual merchandising standards, and support smooth daily operations and casual staff. What you will deliver: Deliver friendly, proactive customer service in-store, by phone, and via email to drive strong sales. Operate POS systems accurately, handling payments, returns, exchanges, and end-of-shift reconciliations. Maintain attractive visual merchandising, stock presentation, and replenishment that supports brand standards and commercial performance. Coordinate stock receiving, pricing, stocktakes, and inventory records, including online order processing and dispatch. Support casual staff during shifts, escalating complex customer or operational issues to the Retail Coordinator when required. You may be a great fit if you: Bring experience in retail or customer service roles, including face-to-face sales and upselling. Demonstrate competency with POS systems, secure cash handling, and accurate end-of-day reconciliation. Use desktop applications confidently and enter data accurately into business or inventory systems. Apply an eye for detail to visual merchandising and maintaining attractive, commercial in-store displays. Manage time and priorities effectively, following procedures while exercising sound judgement within clear guidelines. Understand workplace health and safety obligations and basic loss-prevention principles in a retail environment. For further information please refer to the attached PD. What we offer you! We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfilment, including: Build future financial security with 17% superannuation Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being Career development opportunities, including access to a range of tailored programs, such as Academic Women in Leadership, and learning platforms including LinkedIn Learning Progressive, considerate leave provisions to empower your work-life balance and well-being, including leading parental leave, gender affirmation leave and cultural leave Salary packaging and access to a range of discounted services including Bupa health insurance, and access to unique cultural and recreational benefits such as discounts for the Melbourne Theatre Company Health and well-being services including a leading Employee Assistance Program For more information check out our benefits page! Your new team - Advancement (University Communications & Marketing) University's Communications and Marketing function provides strategic, advisory and operational services to support the academic mission and the University strategy. It fosters a culture of best practice and collaboration across the University's communication and marketing teams and stakeholders and uses data-driven insights to inform decision-making across the University. Be Yourself The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. The diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb. We're committed to a barrier-free recruitment process and ongoing workplace support, providing adjustments throughout. We warmly encourage applications from people with disabilities. Learn more about how we support an accessible recruitment process. Aboriginal and Torres Strait Islander Applicants We aspire to be the University of choice for Indigenous Australians. Visit our Indigenous staff page to learn more about our investment and support for Aboriginal and Torres Strait Islander staff. Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at korin-korin@unimelb.edu.au . Application essentials: Visit "apply with us" to learn more about the process, including tips and FAQ