Provide oversight of payroll workflows, ensuring accuracy, timeliness, and adherence to SOPs
Support complex payroll scenarios including multi-state, prevailing wage, and high-touch client environments
Maintain strong working knowledge of payroll systems (e.g., ADP) and configuration best practices
Ensure payroll data integrity and proper documentation across systems
Partner with internal tax/compliance teams (who own filings and remittance) to ensure alignment and issue resolution
Establish and maintain internal controls to reduce risk, improve accuracy, and ensure consistent payroll outcomes
Process Improvement & Operational Excellence
Identify inefficiencies and implement process improvements to enhance scalability and accuracy
Standardize workflows and reinforce adherence to established procedures
Design, implement, and continuously refine a quality assurance (QA) framework , including audit protocols, error tracking, and feedback loops
Leverage QA insights and reporting to identify trends, reduce defects, and improve team performance
Utilize metrics and dashboards to monitor accuracy, timeliness, and overall service quality
Participate in system enhancements, automation initiatives, and operational projects
Cross-Functional Collaboration
Act as a connector between Payroll, HR, Benefits, Compliance, and Finance teams
Translate operational challenges into clear action plans with ownership and follow-through
Ensure alignment across departments to deliver a seamless client experience
Reduce friction caused by miscommunication or unclear ownership
Key Strategic Alignment
This role directly supports organizational priorities by:
Improving client retention through consistent, high-quality payroll delivery
Strengthening employee engagement and reducin
Additional Information
Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves.
We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.
Must be eligible to work in the United States without the need for work visa or residency sponsorship.
Our Newest Opportunity:
Our Opportunity
The Regional Payroll Manager serves as a senior operational leader responsible for overseeing payroll service delivery across a portfolio of PEO/ASO clients. This role ensures consistency, accuracy, and a high-quality client experience through effective team leadership, process discipline, and proactive issue resolution.
This position leads a team of Payroll Specialists ranging from entry-level to senior contributors, with a strong emphasis on employee development, engagement, and training . The Regional Payroll Manager is accountable for building a high-performing team that delivers predictable, compliant, and client-focused payroll outcomes.
Unlike a traditional payroll manager role, this position is not responsible for primary payroll processing or payroll tax execution. Instead, it functions as a strategic leader, escalation point, and operational driver , stepping into payroll processing only when necessary to stabilize client relationships, support onboarding, or model best practices.
The ideal Regional Payroll Manager is:
A people-first leader who prioritizes team development and engagement
Operationally strong with a focus on process, consistency, and scalability
Comfortable stepping into complex or escalated situations with confidence
Detail-oriented but able to operate at both tactical and strategic levels
Proactive, accountable, and solutions-driven
Skilled at influencing across teams without direct authority
This is an onsite position based in our regional office in Phoenix, AZ.
Onedigital · Phoenix, AZ