Opco Program Coordinator (Nighshift)

Responsibilities

• Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
• Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
• Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
• Maintain and update the spreadsheet to reflect appropriate changes.
• Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
• Conduct research and analysis to resolve inquiries as needed.
• Provide program status reports to leadership as required.
• Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
• Action failed delivery notifications and any customer requests made in response to EID invoice emails
• 0-2 or more years of staffing and/or MSP experience
• Bachelor's Degree
• Excellent analytical and problem-solving skills.
• Excellent documentation and follow-up skills.
• Strong determination to impact performance
• Time management, high attention to detail, self-motivated and perseverance
• Excellent customer service skills
• Excellent verbal and written communication skills
• MS Office/Tools- advanced skills
• Must be amenable to work on nightshift and hybrid work setup (office is based in Ortigas Pasig area)
• See what it's like to work at AGS by searching #LifeAtAGS on any social network.

Additional Information

The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.

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