Additional Information
You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.
As a Product Delivery Manager in Client Onboarding Services (COS), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
Job responsibilities
Develop a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Work closely with client service and implementations colleagues and key stakeholders to understand needs and pain points as well as trends in the competitive marketplace
Develop user journeys and other artifacts that help communicate, and rally support for, intuitive user experience that best meets the needs of the platforms' users
Collaborate closely with the product and technology teams building the core components that enable critical underlying functionality of the portal
Identify critical dependencies, and other issues and present recommendations for resolution
Maintain ongoing proactive partnership with technology team members to ensure business demands are understood and delivered in an agile manner within agreed upon timeframes
Ensure feedback from user demos is incorporated into roadmaps so that deliverables meet business needs
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
6+ years of experience, including experience in user experience at a financial service, technology, or fintech firm
Excellent relationship-building skills, with ability to establish trust and credibility across lines of business and functions
Excellent written, visual, and verbal communication skills, including ability to communicate technical topics to a non-technical audience and business needs to a technical audience
Superior judgment to mitigate risk and foster an environment where risk and control issues are escalated and creative solutions are identified
Knowledge of treasury services, payments, corporate and commercial banking, and client service implementations functions and platforms
Strong time-management and organizational skills with ability to objectively prioritize
Preferred qualifications, capabilities, and skills
Demonstrated prior experience working in a highly matrixed, complex organization
Bachelor's Degree; Master's in Business or Technology
UI/UX design experience
Strong time-management and organizational skills with ability to objectively prioritize
Preferred experience supporting more than one CCB Operations Function/Line of Business
JPMorgan Chase · Chicago, IL