Group Account Support Specialist II

Responsibilities

• Scope of the Role
• The Group Account Support Specialist II is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization.
• Performance Outcomes
• Administrative Account Management
• Review and maintain LegalShield Group Accounts
• Review enrollment, payment history, and billing invoices to provide support to LegalShield groups, Associates, and group members
• Review various reports to ensure group accounts are up to date
• Handle inquiries received by phone, fax, email, or mail
• Should be able to handle sensitive group accounts and be able to prioritize
• Provide support to internal departments regarding group inquiries
• Manage reports that require more in-depth research
• Manage accounts and projects that require a deeper knowledge of processes and procedures
• Assist with answering questions in teams for newer employees
• Customer Support
• Understand customer demands and expectations and meet these in a timely manner, always addressing any challenges or concerns the customer or associate may have regarding group business
• Answer incoming calls, make outgoing calls to investigate and correct errors
• Other duties as assigned by leadership
• Education, Knowledge, and Experience
• Must be comfortable working onsite Monday through Friday from 10:00 AM to 7:00 PM at our Ada, OK headquarters
• Exceeded performance expectation as Account Manager I OR Minimum of 5 years' experience in a customer service role with call center experience
• High school Degree Required
• Familiar with accounting, billing, and payment type processes
• Knowledgeable in Word, Excel, and PowerPoint
• Good typing and 10-key skills, Required
• Good written and verbal communication
• Good phone and presentation skills
• Effectively interact with users, peers, managers, and vendors
• Requires an ability to handle multiple deadlines, provide a detailed-oriented, analytical, and organized approach to daily duties and relationship building with a high degree of confidentiality.
• Requires an individual with a positive professional attitude who can work as a part of a team or individually.
• Requires the ability to work under pressure and quickly adapt to change
• Requires a self-starter with a high level of initiative and problem-solving mindset.
• FLSA Status
• This is a non-exempt position.
• Physical Requirements/ Work Environment
• The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Additional Information:
• Location:
• Ada
• Department:
• 9340 Business Solutions Sales Operations
• Time Type:
• Full time
• Commitment to Equal Opportunity

Benefits

Additional Information

Job Summary: Under moderate supervision, the Group Account Support Specialist II manages the relationship of new and existing groups and associates. The Group Account Support Specialist II is accountable for customer satisfaction and quality execution of stated tasks throughout the process. Work will be observed and reviewed both during performance upon completion, and changes in procedures or exceptions to rules are explained in detail as they arise.

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