AI Business Operations Analyst - São Paulo (Hybrid)

Responsibilities

• You will report to the Global Head of Operations and partner closely with Product, Sales, Finance, and Engineering. You will own the full loop: identify the opportunity, design the solution, deploy it with AI and automation tooling, and measure the outcome.
• Map high-friction operational workflows across Clara and prioritize them for AI-augmentation and automation - building a roadmap that compounds in impact over time.
• Design, deploy, and iterate on AI-powered workflows using tools like Claude Code/Codex, n8n, and other LLM APIs to do things that weren't possible before and replace manual, repetitive, or error-prone processes.
• Collaborate with commercial and operational leaders to identify where agent-based or rule-based automation can improve speed, accuracy, or capacity - without adding headcount.
• Build and maintain operational dashboards in Metabase to surface the KPIs that matter and flag anomalies before they become problems.
• Partner with Product and Product Marketing on process changes tied to new feature launches, ensuring operational readiness before every release.
• Serve as the internal expert on AI tooling for operations - evaluating new tools, sharing what works, and building the internal playbook on how Clara uses AI.
• Identify data gaps and work with Engineering to create the instrumentation or pipelines needed to power better operational decisions.
• Document processes clearly so that what you build can be maintained, improved, and handed off - not just understood by you.
• You're excited about leading a team of AIs - not becoming a people manager - and have an unlimited token budget.

Requirements

• "We're looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement."
• Experience working at top consulting firm (Bain/BCG/McKinsey) or similar professional services or/and high-velocity startup.
• Proven AI automation track record. Demonstrated examples and experience automating and augmenting operations with AI. This is not aspirational - we want to see what you've already shipped.
• 3-7 years of experience in operations, strategy, or a related field - ideally in a LatAm fintech, payments, or high-growth B2B SaaS company.
• Hands-on experience building automated workflows with tools like n8n, Make, Zapier, or similar - no-code and low-code fluency is a must.
• Familiarity or proven ability to work with company systems of records such as CRMs (e.g. Hubspot, Attio, Salesforce), Support triage (e.g. Zendesk), data warehouses (e.g. Databricks, Snowflake), and BI tools
• Comfortable working directly with LLM APIs (OpenAI, Anthropic, etc.) to build operational tools and agents, even if you're not a software engineer.
• Strong analytical skills - comfortable querying data in SQL or working with BI tools like Metabase to build the operational visibility Clara needs.
• Structured thinker with a bias for action: you break down complex problems, make decisions with incomplete data, and move fast without breaking things.
• Excellent communicator - you translate technical solutions into business terms for non-technical stakeholders, and business needs into precise specs for engineers.
• Fluent in English
• Basic proficiency in Spanish or a desire to learn it.
• Independent analytical skills using Metabase, SQL, or Python to dr

Benefits

Additional Information

Ready to accelerate your career? Clara is the fastest-growing company in Latin America. We've built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing, and a powerful B2B platform built for scale. Clara is backed by some of the most successful investors in the world, including top regional VCs like monashees, Kaszek, and Canary, and leading global funds like Notable Capital, Coatue, DST Global Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius, Endeavor Catalyst, and Goldman Sachs - in addition to dozens of angel investors and local family offices. We're building the financial infrastructure that powers high-performing organizations across the region. We invite you to join us if you want to be part of a fast-paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.

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