Organizing routine maintenance allocated on a monthly basis.
Actively drives the achievement of the SLAs/KPIs of the team.
Align personal working practices with the department's performance targets. Actively demonstrate compliance with all team targets.
Maintains personal service spares issued and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis.
Occasional ad hoc travel required - training takes place in the Netherlands, other OneSource sites may require occasional support.
May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Requirements
HND or equivalent in Electronic Engineering
Understanding of PLC Programming would be an advantage.
Full UK Driving Licence
HPLC, Dissolution and GC skills would be beneficial.
Benefits
25 days of annual leave plus all Bank HolidaysIncome Protection Insurance that ensures your income is protected when life takes the unexpected turnLife Assurance for added peace of mindAccess to our WeCare Programme, offering medical, mental health, legal, and financial supportMyStrength - a personalised wellbeing appAXA Health & Wellbeing App to help you stay on top of your healthPrivate Medical Insurance, including Doctor at Hand for 24/7, 365 access to a GPEnhanced company pension contributions (subject to increased employee contribution) to help you plan for the futureExclusive discounts via Benefit Hub and BHN ExtrasGenerous employee referral rewardsSeason Ticket Loan Scheme to make commuting easierCycle to Work Scheme promoting a healthier, greener commuteHealth insuranceVision insurance
Additional Information
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Support Engineer / site based
Location(s)
Newcastle, UK, Organon Ltd (UK) - Customer Site
Job Description
The Customer Support Engineer performs OneSource service as advised by the call dispatch staff/system in conjunction with the Group Leader, carrying our repairs, maintenance and installation of analytical and clinical instrumentation and there accessories. Provide onsite user training on defined product groups.
The role is based at our customer's site in Cramlington (Newcastle)
Perkinelmer · Organon Ltd (uk) - Customer Site