Enterprise Field Engineer - Adobe

About the role

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . Adobe Enterprise Field Engineers needed to join our EMEA Field Engineering team You will join Adobe's EMEA Field Engineering (FE) team which delivers Success Accelerators directly to enterprise customers as part of the Ultimate Success subscription offering. These are structured advisory engagements covering Technical Readiness, Strategic Readiness, and Adoption & Enablement across the full Adobe CX Enterprise portfolio. The purpose of this specification is to define the partner resource profile required to provide additional Field Engineering capacity in EMEA, ensuring that Accelerator delivery commitments to Ultimate Success customers are met in full. These resources will operate as customer-facing representatives under Adobe's brand, quality standards, and operating model. They will interact directly with customer teams, represent Adobe's advisory standard, and deliver within established FE frameworks and accelerator playbooks.

Responsibilities

• Deliver Success Accelerators: Provide technical and strategic advisory engagements to Adobe's premium Ultimate Success enterprise customers, operating as a pooled resource within the Field Engineering team.
• Drive Fast-Paced Engagements: Own and deliver structured, short-form advisory engagements designed to solve specific customer challenges, capped at 40 hours of effort and typically lasting four to six weeks from kick-off to final output.
• Lead Structured Discovery: Conduct structured discovery sessions directly with customer teams to understand their specific business and technical challenges.
• Produce and Present Deliverables: Create clear, written outputs (such as assessments, roadmaps, or recommendation documents) following Adobe's established methodologies and templates, and present these findings to customer stakeholders.
• Document and Hand Off Outcomes: Capture and document an Impact Summary for each engagement, and ensure a clear handover of findings to the customer's assigned success team (CSM/TAM).
• Work Across Diverse Accelerator Categories: Deliver advisory services across key areas, including:
• Technical Readiness: Solution Optimisation, Go-Live Readiness, Implementation Readiness, Upgrade/Migration Readiness, and Troubleshooting.
• Adoption and Enablement: Use Case Mapping, Tool Workflow/Governance Optimisation, and Value Measurement Frameworks.
• Strategic Readiness: AI and Agentic Readiness, Content Supply Chain Readiness, and Digital Strategy/Roadmaps.
• Collaborate with Account Teams: Respond to accelerator requests driven by Customer Success Managers (CSMs) and Technical Account Managers (TAMs) to address key priorities identified within the customer's overall success plan.
• What you should have
• Past experience delivering technical advisory or consulting engagements for large enterprise customers, in a customer-facing capacity, across one or more Adobe CX Enterprise solutions.
• Demonstrable ability to conduct structured assessments, produce clear written deliverables, and present findings to mixed technical and business audiences up to leadership level.
• Strong communication skills in English; able to tailor tone and depth to audience from practitioner to leadership level.
• Willingness to operate within Adobe's internal systems, quality frameworks, and customer engagement protocols for the duration of the assignment.
• Located in EMEA, with the ability to travel for customer-site engagements as required (~20% travel).
• Ability to self-manage a varied workload across multiple concurrent engagements, adapti

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