Rock Tools Operational Field Support Technician

About the role

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries. Our Core Values At Sandvik, we believe in four guiding principles that shape everything we do: Customer Focus: We listen, create, adapt and deliver - always close to our customers. Curiosity: We explore, challenge and innovate to shape the future. Responsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do. Winning Together: We take the lead with a collaborative spirit and succeed as a team. Our commitment to Environment, Health & Safety Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Why Sandvik? Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence. We support your growth through continuous learning, leadership development, and a strong focus on work-life balance-ensuring you have every opportunity to thrive. We are seeking a proactive Rock Tools Operational Field Support Technician to drive product and customer service-focused activities. This includes identifying new service opportunities and upcoming projects, supporting trials and quality audits, leading carbide recycling initiatives, and providing higher-level technical coaching and training to less experienced team members. The Rock Tools Operational Field Support Technician serves as a key field driver, implementing on-site tactics to sustain and grow the business from both a technical and service perspective. Key Responsibilities Include: Assisting customers and sales teams with troubleshooting and process improvements. Supporting the delivery of training for internal and external users, including the development of training materials. Assisting with the testing and validation of R&D designs for rock tools in mining applications. Collaborating with Product Application & Services Specialist and Product Line Development teams to improve product performance and support new technology development. Actively supporting on-site technical consulting to optimize drilling operations. Preparing technical reports and managing field tools. Assisting in the development of technical documentation and tools to support frontline teams. Sharing product knowledge across the business by serving as a subject matter expert in assigned areas. Conducting field trials, tool selection, and customer audits, and providing recommendations. Evaluating improvement opportunities and driving brand loyalty across Rock Tools. Carrying out and supporting Tools Sales & Support Representative's defined tasks and contributing to the professional development of team members. Traveling locally and internationally as required for business needs and customer site engagements, working with key stakeholders as part of multidisciplinary teams. Adhering to all Safety, Health, Environment, and Quality policies and requirements. Qualification & Competencies Minimum HND/Undergraduate in Mining/ Mechanical Engineer/ Trade Experience Excellent communication and presentation skills Practical experience in the field Ability to work as a member of a multi-discipline team and provide guidance to members of the team Strong analytical and problem-solving skills Familiarity with contracts, customer support and production processes in both mining and construction Valid driver's licence with the ability to drive. Comprehensive knowledge of product manufacturing processes Reporting Relationship Product Application & Services Specialist Why You'll Love Working with Us At Sandvik, we're invested in more than just your day-to-day responsibilities-we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to: Great Pay & Benefits : We offer a competitive salary and a comprehensive benefits package including health insurance, career development plans, employee assistance programs and more. Work-Life Balance : We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family. A Supportive, Collaborative Team : At Sandvik, collaboration is key. Collaboration is a