Provide leadership for Advisory teams, comprised of senior advisory consultants focused on strategy, platform maturity, operating model design, and transformation enablement.
Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects and engineers.
Collaborate with Sales, Advisory Consultants, Services Teams and Management to maximize services financial results.
Partner with Sales leadership to support complex pursuits, including opportunity qualification, deal shaping, advisory positioning, estimates, and executive-level client conversations.
Collaborate with practice, portfolio, and delivery leadership to ensure advisory work transitions effectively into delivery and managed services motions.
Manage team members' performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability.
Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies.
Act as escalation point for issue resolution related to team member performance or client satisfaction.
Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with "C" suite level leadership.
What we expect of you:
1-2+ years of people leadership or senior advisory leadership experience, preferably leading experienced consultants or architects.
3+ years of ServiceNow platform experience, including advisory, architecture, or program-level engagements.
Proven ability to operate as a trusted advisor with executive and C‑suite stakeholders.
Strong ability to lead through influence, gain consensus across cross-functional teams, and drive outcomes without direct authority.
Ability to identify, frame, and creatively resolve complex client, engagement, and organizational challenges.
Experience supporting sales pursuits, including executive presentations, deal strategy, estimates, and advisory positioning.
Strong financial acumen, with experience balancing utilization, margin, and investment in senior advisory roles.
Excellent written, verbal, and presentation skills, with a demonstrated ability to present technology and platform recommendations from a business-first perspective.
History of working effectively across levels, functions, geographies, and cultures, displaying diplomacy and sound judgment.
Comfort operating in ambiguity, change, and evolving market conditions while maintaining focus and strategic clarity.
Demonstrated ability to apply lessons learned, adapt emerging technologies, and translate advisory into tangible client value.
Pay range: $121,450 - $170,010 depending on experience and skill set
Annual bonus target of 25% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical
Benefits
Vision insurancePerformance bonus
Additional Information
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
The Digital Velocity ServiceNow Delivery Manager is a senior advisory, business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Advisory consultants and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Advisory Services operations, and for driving alignment with the Sales team and Solutions team. This role operates at the intersection of strategy, sales enablement, and platform thought leadership, supporting enterprise and executive-level client engagements.
Cdw · Remote