Corporate IT Supervisor / Manager

Responsibilities

• As a member of the technical leadership team reporting to the Manager of Corporate IT in Collectors Holdings, you will lead the IT teams in Tokyo and Asia locations. Collaborate with the rest of the engineering organization to define and lead IT solutions.
• As a technology leader, you are hands-on in the provisioning of technology and supporting end-users.
• Provide coaching, mentoring, and support to your direct reports and vendors, enabling them to grow and develop within our organization.
• Drive workflow support and proactively seek out opportunities to improve existing processes for scale.
• Required Experience
• You have 3+ years as an IT manager who has managed a diverse support team (e.g., 3+ engineers across multiple specialties, notably IT, Support, Network, Help Desk, and SaaS applications) in a high-growth environment.
• Ability to translate strategy into execution; holistically identify and define organizational objectives and implement processes and systems that support those goals.
• You have 3+ years of experience supporting office collaboration tools (Office 365, Google Workspace), Okta SSO, Jira, and SaaS applications.
• 3+ years of experience in basic networking and structured cabling support
• Hands-on experience with onboarding and offboarding processes.
• Hands-on experience supporting and troubleshooting networks.
• Hands-on experience as Help Desk (L1-L3).
• Willing to take feedback, learn, and grow; an ethos of continuous self-improvement.
• Demonstrated ownership and understanding of large, real-time, highly available systems.
• Proficient with AWS. Exposure to Azure is an added bonus.
• Knowledge of ITIL ITSM frameworks.
• Strong exposure to collaborative engineering methodologies (development, change, and release management).
• Special Requirement
• Only candidates who currently live in Japan will be considered.
• Candidates must be authorized to work in Japan.
• This position requires participation in an on-call support schedule
• This position is on-site.
• Languages
• Native fluency in Japanese.
• Native fluency in English
• Intangibles
• Good understanding of the different nuances between US and Japanese, and Asian corporate cultures.
• Leading by example but also showing empathy, sensitivity, and compassion to team members and colleagues outside his/her department.

Benefits

Additional Information

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France. コレクターズ（Collectors）は、世界中のコレクターの皆様に付加価値の高いサービスを提供する、革新的なテクノロジーのリーディングカンパニーです。私たちは、数百万点に及ぶ記録的な価値を持つコレクターズアイテムのグレーディング、真贋鑑定、保管、および販売を行っています。また、コレクターの皆様が自身の情熱を追求できるよう支援するというというミッションのもと、これらのプロセスの近代化とデジタル化にも注力しています。現在、成長を続ける私たちのチームに加わっていただける人材を常に募集しています。 当社のサービス対象は、トレーディングカード、サイン、コミック、コイン、ビデオゲーム、イベントチケット、メモラビリアなど多岐にわたります。主な傘下ブランドには、PSA、PCGS、Beckett、SGC、Card Ladderが含まれます。 1986年の創業以来、私たちは数百万点ものアイテムのグレーディング、と真贋鑑定を行ってきました。カリフォルニア州サンタアナの本社に加え、ニュージャージー、テキサス、フロリダ、日本、上海、香港、カナダ、メキシコ、ドイツ、フランスに拠点を構え、合計3,000名以上の従業員が活躍しています。 About PSA PSA is the world's largest trading card, autograph and memorabilia authentication and grading service, Since its inception in 1991, PSA has certified over 40 million cards and collectibles with a cumulative declared value of over a billion dollars. Collectors Universe Japan GK which was established in 2018, provides PSA services to the Japanese market. As the only third-party grading service provider in Japan, PSA has emerged as the dominant leader in authentication and grading for trading cards in the region. PSAについて Professional Sports Authenticator (PSA) は世界最大そして最も信頼されている第三者トレーディングカード真贋鑑定・グレーディングサービス会社です。1991年の創業以来、PSAは4,000万枚以上のカードと1,000億円以上の累計申告価格の収集品を鑑定してきました。日本では、2018年に設立されたCOLLECTORS UNIVERSE JAPAN合同会社を通じて、PSAのサービスを提供しています。日本国内で唯一の第三者グレーディングサービスプロバイダーとして、PSAはトレーディングカードの真贋鑑定およびグレーディング分野において、国内市場で確固たるリーダー的地位を築いています。 Position Overview We are recruiting for a Corporate IT Supervisory / Manager to lead our Tokyo IT office. You'll be managing the technical team, which is composed of Corporate IT engineers and contractors. This position will provide IT Management services to the Collectors - Asia locations, as necessary. As one of the international technical teams, you'll work closely with the Manager or Corporate IT, the Technology team, and the local Japan leadership.

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