Executive Assistant (Customer Care Focus) [Philippines]

About the role

You'll serve as the primary point of contact between a U.S.-based asset-based trucking and logistics company and its shippers and clients. You'll handle quote and booking requests, real-time tracking updates, delivery ETAs, and the occasional curveball - a delay, a missed pickup, a customer who needs reassurance. You'll work inside a Transportation Management System (TMS), coordinate with drivers and internal operations, and support the brokerage team on last-minute, time-sensitive shipments. The pace is fast, the inbox is full, and customers expect real updates - not generic ones. If you can stay organized when ten trucks are moving and three customers are calling, you'll thrive here. The Ideal Candidate You stay calm under pressure - a late truck, a tight ETA, and a frustrated shipper all get the same steady voice You're proactive - customers hear from you before they have to ask You can keep ten loads, three drivers, and five customers straight in your head and in your TMS You write clear updates that don't bury the actual answer You believe reliability and safety aren't slogans - they're how you work