Intern - IT Service Excellence - Operations Management

About the role

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT's mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet. Description of Work Knowledge Skills and Abilities/Management Preferences NC Department of Information Technology Internship Program Fall/Winter 2026 The NC Department of Information Technology offers two (2) internship programs designed for people at all stages looking to enter the technology field. Interns are paid $20 per hour and work 20 to 40 hours a week in both programs, either fully onsite or on a hybrid schedule, depending on the position requirements and location. While providing "real-world" work experience, ensuring interns contribute to the day-to-day operations of the NC Department of Information Technology. Preference is given to candidates who either reside in North Carolina or are within a three-hour commute of the assigned duty station for the internship. The Fall/Winter 2026 internship will start on September 28, 2026 and will conclude on March 26, 2027. Future Technologist - People who do not yet have technology-related education or experience - High school students and candidates with limited IT-related education and experience - Individuals who may be seeking a new career path in an IT-related field but with limited education and experience NCDIT Tech Internship - Students in IT-related degree programs attending a North Carolina college or university - North Carolina residents attending equivalent out-of-state institutions in IT-related degree programs The intern will support documentation efforts by capturing system architecture and workflows, creating and maintaining user guides and SOPs, and contributing to knowledge base articles. They will gather stakeholder requirements, ensure consistent terminology, collaborate with team members to produce comprehensive documentation, and help define documentation standards and templates. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Yori K Lucien Recruiter Email: dit_hr_recruitment@nc.gov