BILINGUAL (English/Spanish) Cust Svc Support Rep--11am-8pm EST - Remote - Patient Customer Service

Responsibilities

• Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
• Initiate payment plans for patients for outstanding balances.
• Routinely utilize multiple resources to resolve patient inquiries while on the phone
• Maintain performance goals
• Ability to become proficient with processes after completing a structured training program.