Parent Partner - Behavioral Health & Wellness

About the role

The Parent Partner BHW supports clinical engagement, system navigation, and family stabilization efforts across Behavioral Health and Wellness (BHW) programs. Acts as a liaison for caregivers involved with child-serving systems, builds trust, reduces stigma, and promotes caregiver participation in mental health and related services. ESSENTIAL DUTIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serves as a peer mentor and advocate to caregivers of children involved in BHW services, helping them understand, access, and participate in their child's treatment plan. Uses lived experience to establish rapport, normalize family experiences, and increase caregiver engagement in behavioral health, educational, and social services. Guides families through systems including DCFS, DMH, Regional Center, and school-based supports (IEP/504), with a focus on culturally responsive and trauma-informed care. Provides referrals and warm handoffs to internal and external community resources as needed to support family stabilization. Participates in interdisciplinary meetings, case reviews, and care coordination activities, representing caregiver perspectives and needs. Maintains accurate case notes, tracks outreach efforts, and submits required documentation in compliance with program standards. Encourages caregiver participation in support groups, workshops, and psychoeducational activities. Supports crisis de-escalation and family conflict resolution under guidance from clinical team. ADDITIONAL DUTIES Maintains working knowledge of community-based programs and maintains an updated resource directory relevant to BHW families. Other duties and special projects as assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

Requirements

• EDUCATION & EXPERIENCE
• High school diploma or general education degree (GED) required.
• Lived experience caregiving within systems such as mental health (MHS), probation, DCFS, Regional Center, or IEP required.
• Minimum one year of experience supporting families through child-serving systems, preferably in behavioral health, child welfare, or juvenile justice, or community-based settings.
• OTHER QUALIFICATIONS
• Possesses a valid driver's license and state-required auto insurance or reliable access to transportation depending on business needs.
• Required to travel extensively to sites (> 50% of the time).
• Bilingual Spanish & English speaking preferred or required depending on program needs.
• Ability to handle confidential information.
• Maintains patient privacy, including protecting the confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
• Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
• Sensitivity to service population's cultural and socioeconomic characteristics.
• Excellent verbal and written communication skills.
• Punctual and dependable attendance.
• CERTIFICATES, LICENSES, REGISTRATIONS
• None required.
• COMPUTER SKILLS
• Proficient in computer programs in a Windows environment, including Word, Outlook, and Teams
• Proficient in database software
• Proficient in Electronic Health Records System
• PHYSICAL DEMANDS
• Stand: 1/3 - 2/3
• Walk: 1/3 - 2/3
• Sit: 1/3 - 2/3
• Reach with hands and arms: 2/3+
• Use hands to finger, handle, or feel: 2/3+
• Climb or balance: -1/3
• Bend, kneel, crouch, or crawl: -1/3
• Talk or hear: 2/3+
• Taste or smell: None
• Carry, push or pull: -1/3
• Lifts Weights or Exerts Force
• Up to 10 pounds: -1/3
• Up to 25 pounds: -1/3
• Up to 50 pounds: None
• Up to 100 pounds: None
• More than 100 pounds: None
• VISION REQUIREMENTS
• No special vision requirements.
• WORK ENVIRONMENT

Benefits

Additional Information

The Parent Partner BHW supports clinical engagement, system navigation, and family stabilization efforts across Behavioral Health and Wellness (BHW) programs. Acts as a liaison for caregivers involved with child-serving systems, builds trust, reduces stigma, and promotes caregiver participation in mental health and related services.

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