Customer Engagement & Planning Conduct pre-installation meetings to understand and document customer-specific requirements.
Develop action plans to meet unique customer needs and validate deliverables.
Tool Installation & Integration Perform full system installations to meet KLA specifications, including: Physical install and connection
Precision alignment and calibration
Wafer handler robot setup and teaching
System-level calibrations and performance testing
Applications verification and product wafer validation
Problem Solving & Issue Resolution Troubleshoot complex system issues using data analysis, abstract thinking, and structured problem-solving methodologies.
Manage critical issues across multiple customer sites and regions.
Customer Validation & Satisfaction Lead post-installation meetings to verify tool performance and ensure customer satisfaction.
Conduct application testing to confirm operational quality.
Maintain strong communication through regular updates and escalation meetings.
Training & Knowledge Sharing Deliver training on new product installations to global customer support teams.
Your Qualifications
Education & Experience Engineering qualification e.g. NVQ, HNC or Degree etc.
Proven experience in a hands-on Engineering role with Electrical and Mechanical experience
Technical Skills Familiarity with pneumatics, mechanics, electronics, radio frequency technology, metrology, and laser technologies is desirable.
Strong analytical and troubleshooting skills across software, electronic, optical, and mechanical systems.
Proficiency in computer systems and operating environments (e.g., MS Windows).
Soft Skills Excellent interpersonal and communication skills.
Ability to work under pressure and meet project deadlines.
Adaptable & flexible
Willingness and availability to travel within the UK and Europe (approx. 70%). Occasional international travel maybe required.
What we will offer you?
Annual leave starting at 25 days (plus bank holidays), share scheme, contributory pension scheme, cash health plan, cycle
Benefits
Health insuranceVision insuranceFlexible schedule
Additional Information
Company Overview
The SPTS division of KLA, designs, manufactures and markets wafer processing solutions for the global semiconductor and related industries. SPTS provides industry leading etch and deposition process technologies on a range of single wafer handling platforms. End-market applications include micro-electromechanical systems (MEMS), advanced packaging, LED, high speed RF device IC's and power semiconductors. SPTS is part of KLA Corporation which develops industry-leading equipment and services that enable innovation throughout the electronics industry. We provide advanced process control and process-enabling solutions for manufacturing wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. In close collaboration with leading customers across the globe, our expert teams of physicists, engineers, data scientists and problem-solvers design solutions that move the world forward.
Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.
Job Description/Preferred Qualifications
Do you want to work on some of the most complex and cutting-edge technologies in a dynamic, global environment with strong career growth opportunities? If so, KLA is looking for talented Product Install Engineer to join our European installation team. You'll play a key role in ensuring our advanced systems are installed and operating to the highest standards at customer sites across the region.
Kla · Newport, UK