Operations Manager

About the role

The GSMA Industry Security team is tasked with assisting GSMA members develop and improve security capabilities in the mobile ecosystem. The team delivers several capabilities to support this goal including; establishing direct relationships with industry security experts, providing a centralised advice and reporting capability and using a team of analysts to aid with threat evaluation and risk mitigation. These capabilities are used to effectively communicate with the myriad of relevant GSMA stakeholders as well as delivering content for our world-class events (MWC and M360). As part of this team, the Operations Manager will work on activities delivering results across multiple workstreams with key responsibilities including: - Process and workflow management, continuously improve operational processes - Identify bottlenecks, inefficiencies, and risks within existing workflows and implement targeted solutions - Coordinate cross-functional activities, aligning stakeholders and managing dependencies - Contribute to ad hoc tasks and initiatives arising from the cybersecurity and fraud landscape, including cybersecurity developments and threat intelligence activities - Support in the administration and planning of key security team meetings ensuring they are purposeful and well-structured even in the cases where required adhoc - Build strong working relationships with internal stakeholders including Technology, Marketing, Legal, PR and external industry partners. - Champion a culture of continuous improvement, proactively identifying operational gaps and proposing data-driven solutions. - Supporting the team on key events such as Mobile World Congress and M360s as required. About You - Professional experience in operational, business, or project management. - Experience in process and workflow management, including identifying bottlenecks and driving optimisation. - Proven ability to manage multiple priorities in a fast-paced environment. - Exceptional organisational skills, with the ability to bring structure to ambiguity. - Excellent stakeholder management and communication skills, including managing cross-functional relationships. - Proficiency with project management tools (e.g. Asana). - High attention to detail and a structured approach to problem-solving. About your skills - Strategic Thinking - Collaboration - Communication - Adaptability Contract type Short term Contractor Worker type Contingent Worker