Act as the primary contact for all candidate enquiries and ensure timely follow-up
Support candidates throughout their journey, providing an empathetic experience
Provide accurate, non-clinical information about products and solutions
Attend local events and represent Cochlear
Track interactions in CRM systems and capture insights
Collaborate with internal teams to improve candidate engagement
What you bring:
Bachelor's degree or higher
Demonstrates advanced IT skills, including MS Office (Excel), web-based collaboration tools, and CRM systems (e.g. Salesforce)
Demonstrates the ability to work independently
Experience in customer-facing roles with a focus on relationship management, key account management, and project-oriented work
Demonstrates empathy, strong organisational skills, and a passion for helping others
Demonstrates strong communication and interpersonal skills and high level of emotional intelligence
Requirements
Fluent in Czech and English
Valid driver's license
National travel required up to 60%
International travel may be required (estimated 10-20%)
Development Value of this role:
Opportunity to further shape and develop the Direct-to-Consumer (DTC) platform
Opportunity to work collaboratively across the organisation
Opportunity to expand the DTC platform into additional markets within the CE region
If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.
#CochlearCareers
How we recognise your contribution
For more information about Life at Cochlear, visit www.cochlearcareers.com
Additional Information
Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.
Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.
We are looking for a Customer Journey Specialist to join our team in Prague, supporting candidates across the Czech Republic. In this highly rewarding, customer-focused role, you will guide individuals with hearing loss through their journey-from initial enquiry to informed decision-making about implant solutions. You will act as a trusted point of contact, providing support, education, and reassurance at every step.
Cochlear · Prague, Czechia