Altamed · Monterey Park, CA 91755Prepare for this interview
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Grow Healthy If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn't just welcomed - it's nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don't just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it's a calling that drives us forward every day. Job Overview The Patient Service Center Representative I is the primary contact for participants and their families. This role assists with service needs, schedules appointments, explains program details, and ensures that all interactions, records, and coordination follow federal, state, and local regulations, including HIPAA and participant rights. Follow up on participant satisfaction and respond to concerns or complaints promptly and professionally. This role also answers phone calls, addresses questions, confirms appointments, and registers participants as needed. Minimum Requirements A high school diploma or equivalent is required. Bilingual English/Spanish preferred. A minimum of 2 years of experience working in a call center environment is required.
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