Technical Expert

Responsibilities

• Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner.
• Responsible to provide technical expertise, commercial advice and troubleshooting to customers.
• To be capable of solving customer problems by providing first class technical support and solutions
• Responsible for continuously update and maintain the required knowledge databases.
• Utilize appropriate IT tools available for transparent and consistent way of working
• Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way
• Proactively capture product, technical and/or service specific questions, and requirements to standardize professional replies and information to our Internal/external customers.
• To report on customer feedback, performance, corrective actions and product development.
• Be supportive and the "go to" person for colleagues in Technical Support Center and support and handle any escalated issues/questions to "expert" level
• Proactively work to solve problems, involve and cooperate effectively with other teams
• Be a role model by having a 'can do' forward leaning approach to strategy development, growth activities, and cross-functional collaboration
• To stay updated on and attend all relevant scheduled product updates and product trainings
• Required Experience and Skills
• Minimum 5 years of experience in the marine industry
• High vocational technical or maritime training
• Excellent communication and presentation skills and ability to communicate effectively within a multinational environment
• Very good command of the English language (spoken and written)
• Computer literate
• Ability to communicate effectively within a multinational environment
• Ability to work under pressure
• Able to work independently, systematically and meet deadlines through good time management and allocation of priorities
• Self-driven, outgoing, ambitious, and full of initiative
• Proven team player and receptive to new ideas
• Does it sound interesting? If you see yourself in this role, please apply online today through our career portal by creating a 'Candidate Home' account.
• Application deadline: 12 June 2026
• Work location: Piraeus, Greece
• #LI-POST
• Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.
• #WSS

Additional Information

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. Wilhelmsen Ships Service is looking for a Technical Expert. Who you will work with: The Technical Expert will be reporting to Head of Technical Support Centre.

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