This role is responsible for managing the General Lab Services team to ensure the proper completion of LabWare, Consumables Inventory, and Lab Operations across all customer labs.
Customer Support
Serve as the People and Culture Leader for the GLS teams.
Lead the GLS teams to ensure the delivery of uninterrupted service to the customers in the lab. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement.
Act as first-line supervisor to team members and provide coaching, performance review, and other administrative functions.
Interface with key customer contacts to ensure KPIs are being hit and customer satisfaction is at a high-level.
Work in collaboration with Customer line and PerkinElmer safety reps to ensure a high level of safety is maintained in the lab.
Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or escalate as necessary.
Coordinate periodic review of Service Level Agreement contracted tasks with all relevant groups
Attend floor/building oversight meetings.
Facilitate weekly team lead meetings, as well as one on ones, performance reviews/evaluations
Address disciplinary and/or performance problems when necessary in accordance with company policy
Facilitate interviews for all new hires and ensure successful onboarding
Support customer desired growth by identifying activities in which we can provide additional services, working with all critical PerkinElmer and customer team members and following proper approval processes.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment for self and the team
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time
Requirements
Associate degree in Applies Sciences or related work or military experience and 5+ years of experience working in a research laboratory environment OR
High School degree or equivalent and 7+ years of experience working in a research laboratory environment
2+ year of experience leading people
Experience of working in a compliance-driven environment.
Experience using Microsoft 365, including Outlook, Teams, Word, Excel and others.
Strong communication skills both written and verbal.
Self-motivated and ability to work under pressure to prioritize conflicting deadlines.
Service orientated attitude combined with innovative thinking.
Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code.
Experience working in the pharmaceutical industry
Strong interpersonal skills; strong team player with customer satisfaction focus
Ability to operate a personal computer to enter data and generate reports, ability to communicate clearly and effectively with peers, managers, customers, and other technical support professionals is critical to successful performance in this role
Knowledge of 5S and/or 6 sigma principles is a plus.
Working Environment
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite. Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation,
Benefits
Health insuranceVision insurance
Additional Information
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
General Lab Services Leader
Location(s)
Customer Site - MD
Job Description
The General Lab Services Leader is responsible for the management of the General Lab Services (GLS) Team supporting our customer in the Americas. The General Laboratory Services Leader is responsible for the management of the General Lab Services (GLS) team. This leadership role is designed to provide supervisory support as well as drive process improvements and growth within the customer's organization.
Perkinelmer · Customer Site, MD