Escalations Engineer

External

Soti · Mississauga, Canada – Meadowvale Office (hq)

Full-timeHybridToday

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About the role

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they've always been done. What's in it for you? The People - From our humble origins in our founder's basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You'll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI's partners which include leading tech giants that will keep you on the cusp of emerging technologies.

Requirements

The position requires 2+ years of customer-facing role, ~1 year of MDM experience

Degree in Computer Information/Application Systems, Enterprise Computing, Information Technology or equivalent experience

Windows Active Directory or EntraID

Certificate Management (PKI infrastructure)

Basic knowledge of SQL

Understanding of client-server architecture

Experience with server configuration a plus: Windows Server 2016 / 2019 / 2022, Web server platforms (IIS)

Understanding of specific mobile device platforms - any one of the following Mobile platforms (IOS, Windows or Android)

Understanding of EMM (Enterprise Mobility Management)

Knowledge of Android Enterprise or Apple DEP

Strong written and verbal communication skills as well as excellent listening skills

Eager to keep learning about new technologies and developments, and be agile with changes to the platform and environment

Seeks appropriate input when making decisions, and effectively uses cross-functional relationships to achieve results

Can work with minimal supervision, take the initiative - acting to change the direction of events when it is in the best interest of the business and the customer

High levels of personal accountability, strong work ethic and value system, professional credibility well established with all stakeholders

Demonstrates a clear commitment towards respect for individuals and is always willing to view a situation from different perspectives to arrive at the best decision

SOTI product certification and/or certification from other EMM vendors are also preferred (but not a must)

Replacement Role-- The targeted compensation range for this position typically falls between $80, 000 and $95,000 annually. Final compensation is determined by education, experience, and internal equity principles

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If you want to bring your ideas to life, apply at SOTI today.

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Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agre

Escalations Engineer

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