We're looking for an Client Onboarding Administrator to join our growing Operations team.
Day to Day You'll Be:
Handle client onboarding requests through administration forms and input data into internal systems.
Maintain quality performance by adhering to TransUnion values, key performance indicators, and quality expectations.
Manage and maintain your KPIs in line with the expectations set by your line manager.
Support internal stakeholders with queries.
Communicate within internal teams to ensure correct processes and procedures and identify opportunities to enhance the client experience.
Learn and understand TransUnion's product suite to ensure product intricacies are met.
Essential Skills & Experience:
Track record years of experience in a financial services-based environment or similar with basic knowledge of Consumer regulations.
Demonstrate active listening skills and fully engage with all onboarding processes to gain skills and drive the team.
Willingness to enhance team knowledge through process building.
Patience in handling escalated queries within internal teams.
Ability to communicate with internal stakeholders at different competency levels, including technical and sales teams.
High-level communication skills, both written and verbal.
Highly detailed and organized, with the ability to manage multiple high-priority tasks.
Proficient computer skills, including navigating the internet, web-based applications, MS Office, or other business software.
Impact You'll Make:
What's In It For you?
At TransUnion you will be joining a friendly, forward thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
26 days' annual leave + bank holidays (increasing with service)
Global paid wellness days off + a bonus day off to celebrate your birthday
A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
Access to our diversity forums and communities so you can get involved in causes close to your heart
TransUnion - a place to grow:
If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful.
We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together
Flexibility at TU:
Additional support:
Interview & Hiring Process:
Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this.
We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PS
Benefits
Health insuranceFlexible scheduleEquity / stock optionsPerformance bonus
Additional Information
TransUnion's Job Applicant Privacy Notice
What We'll Bring:
We Are TransUnion:
TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance.
Transunion · Leeds, UK