Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreJob SpecificFollows New Hire Training and ongoing Star Service Competency programs in accordance with Loews policy
Operates multi-line equipment
Answers phones in a polite professional manner
Uses computer to verify identity/room number of guest being called
Directs calls to appropriate extension
Records messages/guest requests on appropriate computer screen, forwards messages/requests to respective individuals or departments
Provides accurate directions to hotel from major inbound locations
Answers questions regarding hotel functions and facilities
Transmits messages via computer, two way radio and digital pager
Receives, processes wake-up calls, room service orders and guest requests
Performs wake-up call functions
Transmits messages via computer and facsimile machine
Serves as communication hub during Emergency Procedures
Monitors timelines of Star Service Delivery
Monitors operation of call accounting equipment to ensure proper application of charges and collection of revenues
Other duties as assigned
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Q ualifications
Education: High School diploma or equivalent
Experience: One plus year(s) experience as a Telecommunications or customer service coordinator in a high volume hospitality environment
Health insurance
401(k)
Paid time off
Additional Information
Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location - this property is a modern-age Southern charmer.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Loewshotels · Atlanta - Loews Atlanta Hotel, GA