Hands-on experience with SSRS (SQL Server Reporting Services) or similar web-based reporting applications
Proficiency in Microsoft Excel and Access for data analysis and reporting
Solid understanding of Microsoft Office suite fundamentals
Must-Have Experience
3+ years in a data reporting role, database support role, or customer support environment with technical problem-solving responsibility
Proven experience with ticketing/incident management systems
Track record of explaining complex technical concepts to non-technical audiences
Must-Have Qualities
Excellent written and verbal communication skills
Strong customer service orientation and commitment to supporting colleagues and clients
Exceptional analytical and problem-solving abilities
Ability to prioritize effectively, meet deadlines, and juggle multiple projects without losing quality
Self-motivated and able to work independently and collaboratively
Detail-oriented with creativity in approaching solutions
Quick learner with genuine enthusiasm for new technical challenges
Requirements
Experience in Health & Welfare, benefits administration, or pension services industry
Background leading or mentoring technical team members
Familiarity
Benefits
Health insuranceVision insurance
Additional Information
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join our team and what we'll accomplish together
Help 9 million plan members stay connected to the benefits they depend on.
TELUS Health Retirement and Benefits Solutions has been delivering automated administration and support for nearly 30 years - managing pension and benefits plans for corporations, government organizations, and multi-employer plans across Canada and the United States.
Our post-implementation support team is the backbone of that promise. We don't just process tickets; we solve the technical and operational challenges that keep our clients and their members connected to critical resources. We're looking for a Senior Consultant, Administrative Solutions who combines technical expertise with a genuine passion for mentoring others and improving how we serve our clients.
In this role, you'll own database solutions, mentor a talented technical team, and collaborate with colleagues across Health & Welfare plan administration and implementation. You'll work with cutting-edge platforms like our Ariel administration system, tackle complex data challenges, and help eliminate the friction that prevents members from accessing the Health & Welfare portal and other critical resources.
If you thrive in solving technical problems, love helping colleagues grow, and want to make a tangible impact on how millions of people access their benefits, let's talk.
Lifeworks · Toronto, Canada