Experience in a customer‑facing or administrative role
Confident communicator with strong interpersonal skills
Comfortable using IT systems and social media platforms
Organised, proactive, and willing to learn
Comfortable creating digital content, including short‑form video
Desirable
Experience using Salesforce or a CRM system
Experience supporting marketing or social media activity
Interest in healthcare, marketing, or commercial roles
Knowledge, Skills & Behaviours
Customer‑focused
Commercially aware and business‑minded
Creative with attention to detail
Confident and professional communicator
Competitive, motivated, and results‑driven
Able to manage multiple priorities in a small team
Helping you feel good.
Woking Hospital
Physiotherapy clinic, Onsite Pharmacy, Mammography, Xray and Ultrasound, with nine consulting rooms in Outpatients.
Join Nuffield Health and create the future you want, today.
It starts with you.
Benefits
Health insurance
Additional Information
Customer Services Advisor
Woking Hospital | Customer Service | Permanent contract | Part time |
Up to £27,000 per annum depending on experience
37.5 hours per week
Nuffield Health is the UK's largest Healthcare Charity. From our innovative healthcare and leisure facilities to our community access programmes, we're committed to building a healthier nation. Inside our award-winning hospitals, this starts with commitment to quality and the highest standards of patient care. It starts with you.
The Customer Services Advisor - Marketing & Self‑Pay supports the growth of self‑pay activity and local marketing at Nuffield Health Woking Hospital. The role combines high‑quality customer service, sales enquiry management, and hands‑on marketing support, including social media and short‑form video content creation.
The post holder will support patients who choose to pay directly for their treatment, guide them through pricing and enquiries, and help convert leads into bookings, while also contributing to the hospital's digital presence and community engagement.
Key Duties & Responsibilities
Customer Services & Self‑Pay Enquiries
Manage and nurture self‑pay enquiries received via Salesforce and the Contact Centre
Communicate with patients by phone and email to understand needs and provide information
Produce accurate self‑pay quotes and pricing
Act as a key point of contact throughout the enquiry journey
Support price matching where appropriate to maximise conversion
Liaise with medical secretaries, consultants, and internal teams
Maintain accurate records and updates within Salesforce
Marketing & Social Media Support
Support local marketing activity for the hospital
Create, schedule, and manage engaging social media content
Film, edit, and publish short‑form video content (e.g. Instagram Reels, Shorts, LinkedIn video)
Use creative imagery, captions, hashtags, and wording to grow reach, engagement, and followers
Monitor content performance and apply learnings to improve future posts
Support hospital events, open evenings, and community engagement activity
Maintain marketing data, materials, and contact lists
Nuffieldhealth · Woking