As a Design Specialist, you'll blend your design sensibility with consultative selling skills to deliver exceptional client experiences. You'll represent legendary designers like Charles and Ray Eames and brands such as Herman Miller and Knoll, while building lasting relationships with clients and the local design community. You'll report directly to the General Manager and play a key role in driving the store's success.
Responsibilities
Drive sales by delivering personalized design consultations and solutions that meet client needs
Build and maintain relationships with clients, trade professionals, and the local design community
Meet and exceed sales performance goals, consistently achieving key performance indicators (KPIs) including revenue targets, conversion rates, and client retention metrics
Leverage your design expertise to guide clients through product selection, space planning, and styling
Manage the full client lifecycle using CRM tools and outreach strategies to exceed sales goals
Maintain visual merchandising standards and contribute to the overall aesthetic of the store
Stay current on product knowledge, design trends, and industry developments through training and self-study
Conduct in-home consultations and attend off-site meetings with trade clients as needed
Requirements
A design-savvy sales professional with a passion for modern interiors
Experienced in retail sales, design consulting, or customer success (preferred)
Background in interior design, architecture, or related field (preferred)
Skilled in client needs assessment, problem-solving, and relationship building
Proficient with Microsoft Office, and design tools (e.g., SketchUp, AutoCAD, or similar)
Able to lift 20+ lbs and work in a fast-paced, team-oriented environment
Who We Hire?
Benefits
Competitive hourly base with uncapped commission on shipped itemsPerformance-based bonus planMedical, dental, and vision insurancePaid vacation, holidays, and parental leaveCommuter benefit up to \$150/month401(k) with 4% company matchGenerous employee discountsOngoing professional development opportunitiesStore Hours: Open daily, Sunday through Saturday (weekend and holiday availability required)Dental insuranceVision insurance401(k)Paid time offPerformance bonusParental leave
Additional Information
Why join us?
At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.
Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Are you a creative professional with a passion for interior design and a proven track record in sales? Do you thrive in a client-facing environment where you can bring iconic modern design to life? If so, our Design Within Reach store is looking for you.
Millerknoll · Cambridge, MA