Recruiting Operations

Responsibilities

• Own Profound's ATS end to end, including pipeline configuration, stage definitions, scorecards, automations, and integrations with scheduling and sourcing tools, and be the person everyone comes to when something is not working
• Audit the full hiring process across every function, mapping where candidates are moving fast, where they are stalling, and where we are losing people we should not, then fix it
• Manage or lead a team of Recruiting Coordinators, owning their day-to-day priorities, growth, and performance as we scale hiring
• Build and maintain a recruiting metrics dashboard that tracks time to hire, pipeline conversion by stage, source quality, and offer acceptance rates, and surface insights that drive decisions
• Design and run hiring manager enablement, including structured intake templates, interview guides, and scorecards that turn hiring managers into force multipliers
• Set SLAs across the recruiting process, including response times, feedback timelines, and stage duration expectations, and hold teams accountable to them
• Build documentation and playbooks that allow the recruiting function to scale, covering everything from role kickoff to debrief to offer close
• Manage the recruiting tech stack beyond the ATS, including scheduling tools, sourcing platforms, and LinkedIn Recruiter, ensuring we get full value from each system
• Partner with Finance and People Ops on headcount planning and req tracking to ensure approved hiring plans move through the pipeline on schedule

Requirements

• Systems thinker who finds broken processes interesting and instinctively works to map and fix them
• Analytical and data-driven, able to build dashboards and translate recruiting data into actionable recommendations
• Familiar with modern ATS platforms and able to configure and optimize them, not just use them
• Strong communicator who can run enablement sessions and earn trust from hiring managers across functions
• Highly organized and able to manage multiple roles, recruiters, and workflows without losing track of details
• Comfortable building from zero and excited by the lack of existing playbooks
• High agency operator who identifies what needs to happen and executes without waiting for direction
• Location
• This is an on-site role based in our NYC or SF office, designed for builders who thrive on speed, iteration, and meaningful impact.
• Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.

Benefits

Additional Information

Profound is the marketing platform for the AI era. As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it. Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel. Backed by Lightspeed, Sequoia, Kleiner Perkins, and Khosla Ventures at a $1B valuation, we're a lean, fast-moving team across NYC, SF, Buenos Aires, and London, shipping at a relentless pace and defining a new category at the biggest shift in marketing in 25 years. If you want to do the best work of your career at the frontier of AI, come build it with us. We're scaling from 90 to 400 people by the end of this year, which is the single biggest operational challenge in front of us. As Profound's first Recruiting Operations hire, you will build the systems, processes, and data infrastructure that power how we hire at scale. Part process architect, part analyst, part hiring manager whisperer, you will manufacture the machine that lets every recruiter move faster and every hiring manager show up prepared. Your work will directly shape how our recruiting function scales.

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