Customer Liaison Officer (Complaints)
External
The Hyde · Se19eq£26K/yrFull-timeOn-site6d ago
AccessibilityCRMSAFe
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Responsibilities
- Receive, investigate and resolve complaints from phone, email, web and social media.
- Support customers in diagnosing repairs and arrange suitable appointments.
- Liaise with internal teams and contractors to secure early resolution and prevent repeat issues.
- Maintain accurate case records in Hyde's CRM, ensuring timely updates and data integrity.
- Provide clear, professional communication via phone, email and letter.
- Carry out administrative tasks to support the wider service.
- About You
- Strong communication skills and a calm, empathetic approach.
- Confidence in handling complaints and resolving issues quickly.
- Ability to work collaboratively and build trust with customers and colleagues.
- Good IT skills, including CRM systems and Microsoft Office.
- A commitment to delivering excellent customer service every time.
- Why join us?
Benefits
Excellent pensionGenerous holiday allowanceLife assuranceFlexible benefits platformCareer development & learning supportVolunteering daysDiversity, inclusion and accessibilityAs a Disability Confident Employer, we're happy to provide reasonable adjustments throughout the recruitment process and in the workplace.Please note: candidates will be required to complete an online psychometric assessment prior to interview. We reserve the right to close this advert early if a suitable candidate is identified.
Additional Information
Customer Liaison Officer London Bridge, Park Street Hybrid (2 days in office, 3 days remote working) Up to £25,500 Would you like to join Hyde as a Customer Liaison Officer? As a Customer Liaison Officer you'll be the first point of contact for customers raising complaints or queries, ensuring every case is handled professionally, efficiently and in line with our service standards.
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