Proficiency in using sales-related systems (e.g., ERP)
Strong communication skills in both Korean and English
Ability to collaborate effectively with internal teams (Account Managers, HQ Planning, Supply Chain, Finance) and external customers
Positive attitude and resilience under pressure, with the ability to manage multiple tasks in a fast-paced environment
Strong customer-oriented mindset, with a proactive approach to problem-solving and service excellence
Location: Dongtan, South Korea
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Inclusion and diversity
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Additional Information
We are seeking a Sales Operation Specialist to join our Account Team, supporting HMI sales operations and DUV service business management. This role offers a unique opportunity to work cross-functionally with global teams and contribute to process improvements in a dynamic environment.
1. HMI Sales System Support (50%)
Manage commercial operations for HMI products, including demand creation, quotation, purchase order (PO) booking, and delivery monitoring.
Support Account Managers in managing customer requested date (CRD) and PO timing to meet corporate revenue targets and fulfill sales agreements.
Collaborate with headquarters central planning to ensure accurate demand planning and allocation.
Work closely with Finance and customer supply chain management (CSCM) teams to ensure timely shipment and revenue recognition.
Communicate regularly with customers regarding quotation and PO progress, delivery schedules, and software license management.
Maintain customer portal system inputs and respond to related inquiries.
2. Service Business Management Support (50%)
Assist the Service Business Manager in preparing service level agreements (SLA) and managing service-related operations.
Prepare annual service contracts for out-of-warranty systems and monitor monthly usage for optical service contracts and other items.
Manage contract changes due to relocation, de-installation, or idle systems.
Oversee customer credit usage and balance.
Handle quotation and PO operations for quarterly payments.
Publish biweekly relocation status reports and manage each demand creation, quotation, PO, and goods receipt (GR) processes.
Communicate with customers to manage new demands and changes.
Coordinate with HQ planning to ensure accurate demand planning and allocation.
Maintain customer training plans through regular communication with customers and local training centers.
Education and experience
Bachelor degree
4~6 years of prior experience in sales operations or related fields preferred
Asml · Hwasung, South Korea