Implementation Manager
External
Switchboard · Dallas, TXPrepare for this interview
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About the role
Switchboard Hiring is looking for an Implementation Manager on behalf of our client, Yooz. We're looking for someone who loves being close to both the product and the customer. This role sits at the moment that matters most: right after the sale! If you're the type person who can translate technical complexity into specific actionable steps for your clients, we want to talk to you. About Yooz Yooz is redefining Lean Financial Operations automation. They're a global leader in cloud-based AP and purchase-to-pay automation, trusted by 600,000+ users across 50+ countries to eliminate waste, accelerate growth, and defeat fraud with industry-leading native AI. Great Place To Work Certified, Yooz puts people first with a culture built on integrity, excellence, and obsessive customer focus. Job Duties Implement a cloud-based solution for external customers, managing 6-10 projects simultaneously with project timelines ranging from 2-6 months Serve as the primary point of contact for customers throughout the implementation lifecycle-conducting demos, facilitating training sessions, organizing weekly check-in calls, and managing stakeholder communications Act as the bridge between customers and internal teams, collaborating with developers on customizations, and explaining technical functionality to both non-technical customers and the technical team Manage approximately 50% customer-facing activities and 50% internal coordination tasks, balancing direct customer interaction with collaboration on technical specifications and project logistics Own the day-to-day operational execution of implementations-taking notes, sending reminders, organizing meetings, and keeping all stakeholders aligned on scope, timeline, and deliverables
Requirements
- 3+ years of external facing project management or implementation experience
- Comfort working with technical teams and concepts - you don't need to code, but you should be able to understand technical requirements, communicate with developers, and explain technical functionality to non-technical stakeholders (think APIs, configurations, integrations)
- Ability to juggle multiple projects simultaneously - you'll manage 6-10 projects at once, ranging from 2-8 months each, and consistently meet milestones in a fast-paced environment where priorities shift
- Learning and adaptability - you develop new skills, take on different responsibilities, and contribute beyond your core role; you look for opportunities to improve processes rather than doing the same job the same way every day
- Strong organizational and communication skills - you consistently maintain up-to-date project plans and documentation, proactively keep stakeholders aligned, and effectively facilitate meetings between customers, sales, support, and technical teams
- Experience collaborating across teams - you ask thoughtful questions, actively support teammates, and value working in a collaborative environment
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