Delivery Analyst

About the role

We're looking for a Delivery Analyst to join our Client Implementations team and serve as the technical bridge between Monstro and our institutional clients. You'll be embedded in implementation projects, working directly with client stakeholders to understand their security, infrastructure, and integration requirements-and translating those into clear, actionable documentation that drives our implementation plans. This role sits at the intersection of business analysis, technical discovery, and client implementation. You need to be comfortable sitting in a room with senior IT stakeholders at major banks, listening carefully, asking the right questions, and turning what you hear into structured documentation that our engineering team can execute against. You'll regularly represent Monstro directly in client environments, so confidence, professionalism, and technical fluency are essential. This role is perfect for someone who is technically fluent (but not necessarily a coder), thrives in client-facing situations, and has a knack for making the complex understandable. You'll facilitate discovery sessions, create technical diagrams, and ensure that nothing gets lost in translation between what clients need and what we deliver. This is a highly client-facing role that requires significant domestic and international travel to support enterprise implementations and discovery sessions. Candidates should expect to travel approximately 40-50%+ of the time, including potential international assignments depending on client needs.