Boutique Supervisor

About the role

Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for their design and for the techniques used to create them, such as the hand-engraving technique, dating back to the goldsmithing traditions of the Italian "bottega" of the Renaissance times. The Maison's unrelenting desire to create objects of rare beauty has made Buccellati renowned in the world for a style that is distinct, inimitable and imbued with sophisticated Milanese heritage, at once glamourous and contemporary. The Maison has been part of the global luxury group Richemont since September 2019 and the Buccellati family is still present in the Company to perpetuate its style and unparalleled craftsmanship tradition. YOUR MISSION: Assist the Store Manager in the day-to-day store operations. In line with Company policies and Store Management guidelines, ensure efficient operations management for dedicated managerial tasks such as staffing issues, planning shifts / rotas and / or customer issues / complaints in order to improve customer service and enhance customer satisfaction. HOW WILL YOU MAKE AN IMPACT? Assist the Store Manager in overseeing daily store operations, ensuring alignment with Company policies and Store Management guidelines. Manage staffing issues, including planning shifts and rotas, to maintain optimal store performance. Address customer issues and complaints promptly to enhance customer satisfaction. Demonstrate key product/service features and link them to customer challenges to drive sales. Provide advanced product/service information and respond to complex customer inquiries. Lead day-to-day operations for a specific store department, ensuring efficient workflow. Record and process custom/special orders, coordinating with relevant teams for delivery. Handle basic issue escalations and provide necessary managerial approvals. Design and manage monthly schedules, assigning tasks to ensure high-priority work is completed. Present additional products/services during customer interactions to maximize sales opportunities. Conduct customer interviews to clarify requirements and assist in potential customer interviews. Develop new customer relationships through proactive outreach and serve as the first point of contact for queries and complaints. Identify and recommend products/services that meet customer needs, encouraging purchases. Participate in professional development activities to enhance capabilities and stay updated on industry best practices. Prioritize and manage personal workflow to meet productivity, quality, and timeliness standards. Utilize performance management systems to improve personal performance. Post-Secondary Non-Tertiary Education required. Sound experience and understanding of straightforward procedures or systems. Basic experience in coordinating the work of others. HOW WILL YOU EXPERIENCE SUCCESS WITH US? Post-Secondary Non-Tertiary Education Sound experience and understanding of straightforward procedures or systems.