Define and execute Sprinklr's ISV and technology partnership strategy - including the partner tiers, integration priorities, and build/buy/partner decisions that shape the platform ecosystem.
Source and negotiate technology partnership agreements including API integrations, co-sell agreements, marketplace listings, and OEM arrangements.
Own relationships with key platform partners including Salesforce, Microsoft, Google, ServiceNow, AWS, and other enterprise technology providers.
Partner with Product and Engineering to define integration roadmap priorities, manage partner API access, and coordinate joint product announcements.
Drive co-sell and co-marketing motions with technology partners - including joint pipeline targets, solution briefs, and field enablement.
Build and manage Sprinklr's marketplace presence across Salesforce AppExchange, Microsoft AppSource, AWS Marketplace, and others.
Track competitive landscape for technology partnerships - understanding how peers and competitors are building their ecosystems.
Establish an ISV program framework - tiering, certification, go-to-market benefits, and revenue sharing for Sprinklr's technology partner community.
Lead and develop a team of technology partnership managers and technical alliance architects.
Requirements
1 0 + years of experience in technology partnerships, ISV programs, platform business development, or product alliances - ideally in enterprise SaaS.
Track record of closing and scaling high-impact technology partnerships with major platform vendors and emerging ISVs.
Strong product intuition and ability to evaluate integration opportunities based on customer value, technical feasibility, and commercial potential.
Deep relationships across the enterprise technology ecosystem - specifically within Salesforce, Microsoft, Google, ServiceNow, or similar platforms.
Experience building ISV programs from the ground up - including tiering, certification, marketplace strategy, and partner success metrics.
Commercial acumen to structure complex, multi-party deals including revenue share, co-sell, and OEM terms.
Cross-functional leadership with the ability to influence Product, Engineering, Legal, and Field teams without direct authority.
Experience in CX, CCaaS , marketing technology or adjacent spaces is a meaningful advantage.
WHY THIS ROLE
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine
Benefits
Vision insurance
Additional Information
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job Description
Sprinklr is looking for a Vice President of ISV & Technology Partnerships to lead our product partnership strategy and ecosystem. This role is responsible for identifying , securing, and scaling integrations and co-innovation partnerships with technology companies - from large platforms (Salesforce, ServiceNow, Microsoft, Google) to specialized ISVs that extend Sprinklr's value for enterprise customers. This is a rare combination of business development, product strategy, and ecosystem building - sitting at the intersection of product, GTM, and corporate development.
Sprinklr · US