Market Manager - TM

Responsibilities

• To monitor, support and ensure the service team are capable and delivering their accountabilities to meet the customer contracts:
• Design and implement a strategic sales plan that expands company's customer base and ensure its strong presence in the assigned business area;
• Drive the business growth and hit the sales and profitability of the responsible business;
• Work with MD to set monthly and annual sales and SGP targets;
• Provide regular sales forecast, e.g. monthly, quarterly and/or annually as required, for the responsible business;
• Monitor economic indicators, industry trends and competition status;
• Create innovative programmes for upselling
• Advance his/her own professional and technical knowledge by attending workshops and other educational trainings, participating in professional societies and industry networks;
• Build and promote strong, long-lasting customer relations by partnering with them and understanding their needs and preferences;
• Provide expertise when setting and adjusting pricing plans;
• Negotiate contracts and terms & conditions with customers;
• Resolve escalated customer issues and customer complaints regarding sales and services;
• Ensure the direct report(s) works well cross functionally with other departments to deliver the business needs;
• Organize regular key account team meetings, as needed, to follow up the daily activities with key accounts to the utmost customer satisfaction;
• Set a good example for the responsible team, work according to Freudenberg guiding principles and values, use good communication and deliver results effectively.
• Manage recruiting, objective setting, coaching and performance monitoring of direct report(s);
• Set targets, performance plans, and rigorous, objective standards for direct reports;
• Organize regular 1:1 reviews with each individual direct reports;
• Ensure that the direct report(s) use sales technologies, e.g. CRM, correctly;
• Ensure that the direct report(s) works as a positive unit with other sales colleagues and share their best practices.

Requirements

• Essential:
• University degree in technical, engineering or business disciplines;
• 15+ years' experience in sales and sales management,
• Utilizing a CRM to manage sales tasks, pipeline and closing;
• Demonstrated ability to coach direct report to higher performance;
• Ability to accurately forecast future sales turnover;
• Track record in selling intangible solutions and/or service packages;
• Excellent communication skills;
• Good negotiation skills
• Self-driven, motivated
• Sense of urgency
• Result-oriented
• Comfortable making decisions quickly
• Desirable:
• Previous experience in managing a sales team
• Previous sales experience in automotive Industry
• Previous track record in selling service package
• Industry knowledge in filtration
• ‎ ‎
• Freudenberg Filtration Technologies UK Limited

Additional Information

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